About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Job Description Overview

As a Customer Success Manager, you will use data-driven methodologies for driving onboarding, adoption, expansion and renewals at scale through various channels such as email, in-app guides, online community, and direct engagements as needed with Customers in your assigned region or Customer segment. Customers led by the Digital Success team require personalized interactions, including simplistic processes for Onboarding, Adoption, Expansion and Renewals. Your skills with personalization at scale will be used to deliver world-class experiences through multiple channels to meet Customer and maintain Revenue, Sentiment and Retention goals.

• Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion of their Commvault portfolio.
• Implement messaging campaigns, including content and email sequences, using Gainsight and Marketo to achieve outcomes related to retention and expansion.
• Provide feedback on new and/or improved email sequences to improve the customer experience with Commvault technologies.
• Ensure the execution of customer engagement goals identified in the Digital Success Customer Journey Map, ensuring required touchpoints and feedback requests are addressed and appropriate feedback opportunities are realized.
• Assist the broader team with developing and implementing new digital engagement initiatives that enable better personalization and customer management at scale.
• Identify and mitigate risks for customers who express a need or desire to engage directly with the Digital Success team through interactions and CSAT survey feedback, as well as internal shared mailboxes for customer interactions.
• Engage and collect feedback from customers during scheduled recurring feedback meetings, identifying risks and opportunities for expansion.
• Drive expansions proactively by analyzing subscription consumption trends and other data within internal Commvault business systems to find opportunities to protect more customer data and infrastructure.
• Escalate issues proactively with internal teams when incorrect customer contacts are assigned, or when customers are unresponsive to digital engagement, to prevent the loss of time in establishing contact with new customers.
• Ensure customers fulfill their objectives TimeToOnboard, TimeToAdopt, and TimeToValue SLAs as defined by Customer Success Leadership for your assigned segment and/or book of business.

Required Qualifications

• Minimum of two years' experience in an account management role or other customer-facing roles that require engagement and driving outcomes.
• Experience with Customer Success methodologies and managing expansion and renewal cycles.
• Passion for the customer experience and the ability to use that passion to improve the end customer experience.
• Familiarity with digital communication platforms such as Gainsight and crafting email sequences.
• Ability to independently lead ambiguity to ensure customers meet their technical objectives in a multifaceted and fast-paced SaaS environment with rapidly evolving product functionality.
• Understanding of data center operations, including but not limited to networking, storage, compute, virtualization, databases, and Backup as a Service solutions to achieve customer outcomes.
• Completion of all assigned technical enablement training while running a demanding schedule of customer interactions.

Preferred Qualifications

• Experience with Gainsight and Journey Orchestrator is a plus.
• Technical certifications, a college degree, or equivalent experience related to data management, cloud services, or SAAS demonstrated ability.

You’ll love working here because:

• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Ready to #makeyourmark at Commvault? Apply now!

#LI-MO1

#LI-Remote

Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:

We’re proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com. For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Procurement Category Manager is responsible for developing the global sourcing strategy for the Technology category across all departments. The person in this position would be recognized as a senior sourcing expert for Technology-related categories, would liaison with legal, act as Procurement ambassador to the business and integrate into the business to ensure a complete alignment and deep understanding of the business goals and partner in developing sourcing strategies. The goal is to be a value-added sourcing partner to the business.  Additional responsibilities include negotiating information technology contracts for software licensing, cloud hosting, SaaS, IaaS, PaaS, telecom, co-location services, system consulting, computer and networking hardware, server products, and related maintenance, and support services to be used across the entire company globally. The Procurement Category Manager position involves developing negotiation strategies, advising requestors on contract terms and conditions, monitoring cost and scope of assigned contracts to assure compliance, best value and validate/improve pricing. The Procurement Category Manager will recommend cost saving proposals including alternative sourcing and will exercise independent judgment within defined practices and procedures to determine appropriate action.

• Strategic Sourcing:

• Implement global sourcing strategies for the Technology Category across all departments

• Work with various business stakeholder groups to identify and qualify new or existing capable suppliers, initiate requests for proposals/quotations (RFPs/RFQs), advise requestors with respect to contract terms and conditions

• Conduct RFP and lead cross functional teams through the selection process of preferred suppliers with effective scoring criteria to critically evaluate supplier proposals in accordance within company policies

• Lead negotiations on commercial procurement agreements, including, but not limited to, Master Agreements, Statements of Work, Change Orders balancing business deliverables, legal interests and pricing

• Conduct analysis on proposals for supply of software licensing, computer hardware, servers, data center and telecom services in support of various business functions

• Analyze total costs, assist business functions with ROI analysis, price and rate benchmarking and negotiate favorable business terms to leverage company purchasing power

• Provide global contract expertise for sourcing of Information Technology products and services

• Evaluate single sourcing requests and ensure competitiveness

• Research market intelligence to understand cost drivers and market trends

• Category Management:

• Develop, refine and implement category strategies and tactics that enable the procurement of technology products and services at the highest value benefit to the company

• Add value by being the subject matter expert on Technology categories/commodities and consulting internal clients on industry trends, benchmarking, and best practices

• Assist the asset management team in lifecycle management of various software assets

• Lead cross-functional meetings with various business functions and develop a communication strategy to keep internal clients informed about procurement processes, supplier strategy, and procurement policies

• Supplier Management:

• Manage supplier relationships with focus on supply risk management, contract risk management and cost management

• Mediate supplier issues and resolve customer / supplier contract disputes if necessary

• Lead and participate in quarterly business reviews with vendors to review performance and support mutually agreed upon improvement programs as required

• Support ad-hoc reporting needs including supplier scorecards and other reporting

• Develop supplier rationalization entitlements for each category

• Contract Management:

• Evaluate processes and recommend improvements to standardize lifecycle contract management

• Ensure pricing & deliverables as negotiated are included in the contract; coordinate comparison of proposals and final contract terms

• Act as liaison between Legal team, Suppliers and the business

• Ensure contract execution & retention, through electronic signature process

• Provide timely updates, support management reporting of quarterly reports and address any issues quickly

Required Qualifications:

• Bachelor’s degree required with 8+ years of experience in category management and/or strategic sourcing of software, hardware, telecom and data center purchases
• Subject matter expertise in sourcing & contracting tools (Coupa, SAP, Oracle)
• Proven abilities in Contract Negotiation / Vendor Mgmt. / Influencing Skills
• Demonstrated advanced skills in negotiating and formulating technology contracts, understanding cost models and various price structures, management of contractual, IP and labor law risks
• Ability to work well in a high-pace dynamic environment, handle multiple projects simultaneously, and ensure task completion and deadlines are met as required
• Proactive and able to work independently with minimal supervision, demonstrating strong initiative as a self-starter
• Proficient with Microsoft Office applications: Excel, Word, PowerPoint

Preferred Qualifications:

• MBA degree preferred, or equivalent experience
• Certified Purchasing Manager - desirable
• Communicate well in English both in verbal and written form
• Strong project management, organizational, and analytical skills required
• Excellent team facilitation and presentation skills required
• Ability to present to C-level executives / stakeholders and articulate strategies and performance metrics

Bonus Points:

• Experience managing direct reports a plus
• Diverse background developing strategies for multiple categories of spend
• High-tech, start-up, rapid growth and/or publicly traded company experience.
• You must love our business. CrowdStrike is a leader in cybersecurity. We don’t have a mission statement. We are on a mission to protect our customers from breaches. You must be genuinely committed to our mission and eager to learn the details of our business

• Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

• Find out more about your rights as an applicant.

• CrowdStrike participates in the E-Verify program.

• Notice of E-Verify Participation

• [Right to Work](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

• CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

• Manage day-to-day functions for 3 or more VP’s of the Dynatrace Extended Leadership Team including scheduling, travel arrangements, meeting preparation, events, expense reports, etc.
• Assist with planning and oversee logistical arrangements for meetings/events, including space and facility needs, meals and refreshments, supplies, and technology.
• Help create an inclusive and positive culture collaborating with the other internal stakeholders to improve the employee experience, onboarding and engagement activities.
• Provide calendar management to optimize time management, prioritize conflicting needs and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Ensure VPs are well informed of and prepared for upcoming commitments and responsibilities.
• Make simple to complex travel arrangements through our travel agent including transportation, lodging, documentation processing and calendars updates with travel logistics.
• Support with monthly operational requirements such as expense report processing, purchase order processing, etc.
• Handle highly confidential and time sensitive information with necessary care and prioritization.

Minimum Requirements:

• 2+ years of relevant admin experience required.
• HS Diploma or GED required.

Preferred Requirements:

• Associate Degree preferred.
• Open-minded, creative individual with a high level of energy and enthusiasm.
• Initially work with guidance and direction in completing work assignments as needed.
• Ability to meet deadlines under pressure.
• Appropriate planning and time management skills.
• Excellent attention to detail, the ability to multi-task, highly organized.
• Ability to think outside the box and be a problem-solver.
• Demonstrated ability to overcome obstacles.
• High degree of personal and professional integrity and the ability to work with confidential information.
• Excellent communication skills, both verbal and written.
• Adapt and absorb information, context, style, attitude, cadence, and subtext.
• Manage conflicting priorities in a fast-paced environment.
• Willingness to work outside regular business hours as needed.
• Excellent interpersonal skills, and a strong customer service orientation.
• High-level of proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint), and ability to quickly adapt to new technologies.
• Minimal travel may be required for this position <10%.

Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.  Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $70K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact support@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.