Build your career in cybersecurity -
your way

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

• Work collaboratively across multiple teams to empower Okta staff to carry out impactful research
• Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects
• Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques.
• Develop internal activities that help cultivate Okta’s broader user research culture and community.
• Helps teams access relevant knowledge through reviews of past research
• Support cross-functional team members to analyze, share, and store their findings and insights
• Grow your colleagues’ research skills and competencies through training workshops, presentations, and documentation.
• Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations
• Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers
• Ensure compliance with ethical research standards as well as privacy policies and regulations
• Contribute to the continuing improvement of our research systems, such as our participant panel and research repository
• Manage and maintain a database of existing and prospective research participants
• Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects
• Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively

Required Qualifications

• 3+ years of experience working in research or operational programming roles
• Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction, program management, business (or other related field) or equivalent work experience

Preferred Qualifications

• A holistic and collaborative approach to solving problems
• Proactive approach to making research a team sport
• A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects
• Knowledge of the practices and impacts of inclusive research and design approaches
• Creativity in supporting challenging research recruitments
• Strong organizational and multitasking skills to manage multiple research programs simultaneously.
• Strategic thinking and the ability to align research operations initiatives with organizational goals.
• Excellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholders.
• Knowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research).
• Project management and/or operational expertise to ensure programs are sustainable, scalable, and delivered within constraints.
• Comfortable with ambiguity and possess a desire to overcome obstacles.
• A curious mind, a quick learner with a bias for action, and an attention to detail.
• An ability to train/coach others to ensure the program runs successfully and the people who you’re guiding to execute research themselves are fully supported

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Strength in Trust

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

We are looking for a dynamic Information Security GRC Analyst to support IT and InfoSec by performing various governance, risk, and compliance activities as part of the OneTrust InfoSec GRC team.

• Collaborate with our sales team to address customer audits, assist with RFPs/RFQs and internal audits, manage the issues and risk acceptance process, and execute risk management processes to support ongoing compliance efforts.
• Supports ongoing compliance and audit processes
• Works with IT and business owners to collect evidence of effective controls
• Updates or defines policy, standard, and process documentation to align with compliance requirements
• Responds to customer inquiries and RFP/RFQs to provide appropriate answers
• Supports customer audits as needed

Required Qualifications:

• Understanding of applicable laws and regulations, including but not limited to, GDPR, CCPA, PCI-DSS, SOC 2, ISO, and FedRAMP
• Working knowledge of Data Loss Prevention ideas, methodologies, and procedures
• Understanding of Data Governance and Data Security/Protection
• Understanding of the different types of sensitive data, and the classifications of that data
• Understanding of concepts of the least privilege and zero trust models
• Understanding of technology domains including governance, risk management, security, privacy, and information technology and business continuity
• Planning, supporting, and/or executing audits (customer-driven, internal, external)
• Bachelor’s degree; or 3 years of equivalent work experience or a Master’s degree; or a PhD without experience; or equivalent work experience

Preferred Qualifications:

NA

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

• $78,750 — $118,125 USD

Where we Work

OneTrust embraces a flexible working model. The underlying “why” for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer.

Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted, please reach out to askrecruiting@onetrust.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

• Product Expertise
• Capture customer’s business and risk requirements, translating them into technical requirements
• Knowledge of network security products and solutions
• Work with Product and Engineering teams to ensure customers and partners get the most out of our products
• Exposure with capacity planning, bug scrub, hardware and software lifecycle management
• Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc.
• Exposure in the planning and execution NGFW software upgrade process in a mission-critical environment.
• Product Adoption
• Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
• Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
• Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
• Facilitate customer engagements to ensure strategic alignment and adoption
• Customer Impact
• Understanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of security
• Understanding of customer software qualification, change management, and testing processes
• Ability to create and present effective QBR/EBR presentations
• Perform and document root cause analysis
• Influence key stakeholders (internal and external) with strategic insights and recommendations

Required Qualifications

• 5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
• Strong experience in supporting common end user software (Windows, Mac, Linux)
• Strong experience in using tools such as Salesforce, JIRA, Gainsight or Tableau
• Experience in working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
• Skilled in managing customer escalations with experience in technical support, account management
• Some experience with configuring and deploying CDSS features
• Ability to create and present effective QBR/EBR presentations
• Perform and document root cause analysis
• Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Ability to multi-task and work in a fast-paced environment
• Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites

Preferred Qualifications

• Working experience with public cloud platforms such as AWS, Azure, GCP, Oracle (preferred)
• Some knowledge of customer software qualification, change management, and testing processes
• Preferred - Prior security certification (PCNSA, PCNSE, CCNA, CCNP, CCIE or similar)

The Team

Customer Success Engineers (CSEs) are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive method to ensure customers achieve their required outcomes with a product or a service through tailored end to end technical execution & guidance. Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customer's tech environment.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [contact email].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.