• Work collaboratively across multiple teams to empower Okta staff to carry out impactful research
• Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects
• Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques.
• Develop internal activities that help cultivate Okta’s broader user research culture and community.
• Helps teams access relevant knowledge through reviews of past research
• Support cross-functional team members to analyze, share, and store their findings and insights
• Grow your colleagues’ research skills and competencies through training workshops, presentations, and documentation.
• Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations
• Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers
• Ensure compliance with ethical research standards as well as privacy policies and regulations
• Contribute to the continuing improvement of our research systems, such as our participant panel and research repository
• Manage and maintain a database of existing and prospective research participants
• Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects
• Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively

Required Qualifications

• 3+ years of experience working in research or operational programming roles
• Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction, program management, business (or other related field) or equivalent work experience

Preferred Qualifications

• A holistic and collaborative approach to solving problems
• Proactive approach to making research a team sport
• A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects
• Knowledge of the practices and impacts of inclusive research and design approaches
• Creativity in supporting challenging research recruitments
• Strong organizational and multitasking skills to manage multiple research programs simultaneously.
• Strategic thinking and the ability to align research operations initiatives with organizational goals.
• Excellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholders.
• Knowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research).
• Project management and/or operational expertise to ensure programs are sustainable, scalable, and delivered within constraints.
• Comfortable with ambiguity and possess a desire to overcome obstacles.
• A curious mind, a quick learner with a bias for action, and an attention to detail.
• An ability to train/coach others to ensure the program runs successfully and the people who you’re guiding to execute research themselves are fully supported

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.