Company Description

To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

• Offer technical support to customers and partners
• Effectively manage support cases from recording to resolution, including timely follow-ups
• Conduct fault isolation and root cause analysis for technical issues
• Author Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Travel to customer sites for critical situations, expediting resolutions as needed
• Provide configurations, troubleshooting, and best practices to customers
• Collaborate with the Engineering team to influence product operability
• Participate in weekend on-call rotation and provide after-hours support as required
• Communicate complex technical issues effectively to internal and external stakeholders

Your Experience

• Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
• Analytical troubleshooting skills in Linux, displaying problem-solving abilities
• Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
• Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
• Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
• Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
• Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
• Exposure to SIEM, vulnerability management tools, and firewalls
• Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
• Comfortable collaborating across diverse cross-functional teams with open communication
• Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
• Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
• A bachelor's degree in computer science or related discipline or equivalent military experience (advantageous)

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Overview

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the Quest Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts, and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud, and hybrid environments.

We are currently looking for a Software Inside Sales Representative II that will be based out of our Dublin, Ohio office. They will be joining a highly motivated, well-resourced, and successful team of Sales Development Representatives, Account Executives, and Channel Account Managers. This is a fantastic opportunity to join like-minded people in driving One Identity’s North American growth strategy in this industry. Your focus will be to build relationships, create and execute campaigns, drive growth and exceed revenue targets.

This position is based in our Dublin, OH office, with a requirement to work in the office 3 days a week.

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 3,500 team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

• Promote and position the strategic & tactical values of One Identity product and service offerings
• Responsible for attainment of monthly, quarterly, and annual sales quota, as well as weekly pipeline creation goals
• Prospects new B2B customers and develops value-based business relationships with small to medium-sized business accounts
• Identify customer needs and requirements; recommend the appropriate products and solutions
• Work competently and competitively in a fast-paced environment that requires project and time management skills
• Provide a wide range of product and service knowledge to prospective customers
• Research, qualify, manage, and track leads and related sales activities
• Placing outbound calls to follow-up on products and service inquiries
• Qualifies leads using Company sales process methodologies. Accurately determines customer pain and clearly articulates features and benefits that provide relevant business value
• Coordinates with One Identity sales team to optimize sales execution
• Provides customer quotes, ROI, proposals, quotes, and product information based on specific use case and business value
• Work effectively in a Team Selling environment with multiple products and stakeholders that come together to create enterprise solutions
• Engage with partners to increase market share
• Interfaces directly with customers to ensure satisfaction with One Identity software partners and support partners in driving sales across One Identity’s complete software portfolio

Required Qualifications

• 2+ years’ experience within inside sales role or relevant experience
• Must be able to work in our Dublin, OH office

Preferred Qualifications

• Experience in planning and forecasting with Salesforce or other sales tracking software
• Ability to work independently as a contributor on a small team supporting a large region
• Capability to manage multiple activities and projects, delivering to expectation in a fast-paced environment
• Good interpersonal skills advantageous for working across a broad and multicultural spectrum of internal user groups and external third-party organizations.
• Bachelor's Degree or combination of experience and education

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

Product Marketing – Multicloud Security

We are looking for a seasoned product marketing professional to drive messaging, content generation and sales enablement for Securiti’s award-winning multicloud data protection, privacy and governance solution. This position will focus on multicloud data security, including sensitive data discovery and classification, access controls, data security posture management, data streaming analysis (Kafka bus, Confluent, etc.), and data risk analysis. Key cloud environments include AWS, Azure, GCP, OCI, Snowflake, Databricks, and major SaaS applications. You will be a product evangelist and play a key role in driving thought leadership and creating awareness in the marketplace. You will have a deep technical understanding of the products and solutions, working closely with product management.

• Lead product positioning and messaging of your product, including crisp communication of value propositions
• Drive content for the website, collateral, webinars, trade shows and other demand generation activities.
• Enable sales and partners with training, demos, collateral and customer engagement to maximize success in the market.
• Maintain deep understanding of competitors and their positioning
• Collaborate with product management and field marketing to develop product positioning and messaging that resonate with our target buyer personas.
• Plan product launches and manage the cross-functional implementation of the plan.
• Act as the primary thought leader for the products you support externally, including speaking engagements and written content.

Required Qualifications:

• 8 – 10 years of product marketing experience
• 5+ years in cloud security, with an understanding of data protection and classification
• Strong understanding of major cloud platforms such as AWS, Azure, GCP, OCI, Snowflake, Databricks, and major SaaS applications.
• Strong communicator with ability to drive succinct messaging and positioning
• Strong writing and power point creation skills
• Experience in public speaking, hosting webinars, and delivering presentations to customers
• Ability to operate in a fast-paced startup environment and scale to accommodate rapid growth
• 4-year degree in computer science, electrical engineering or related discipline

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