Summary Information About the Role

The Customer Success Manager (CSM) is responsible for the success of our enterprise SaaS customers. This includes onboarding new customers, providing ongoing support, and ensuring that they are getting the most out of our product. The ideal candidate will have a strong understanding of the SaaS industry and a passion for helping customers succeed.

Company Overview

Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, winner of the 2020 HPE-IAPP Innovation Award, and Leader in the IDC Marketscape for Data Privacy Management. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti’s solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.

• Aligned to Securiti’s top Enterprise customers across North America
• Responsible for the entire customer lifecycle from onboarding to renewal
• Onboard new customers and introduce them to our product and support processes
• Provide ongoing support to customers, including troubleshooting issues, providing training, and answering questions
• Work with customers to identify and implement solutions to their business challenges
• Track customer satisfaction and identify opportunities for improvement
• Collaborate with sales, marketing, and product teams to ensure that customer needs are met
• Identify and close expand opportunities aligning Securiti’s solutions
• Ensure we exceed customer expectations throughout the customer journey leading to highest possible rate of retention and renewal

Required Qualifications:

• 3+ years of experience in customer success or a related role
• Strong understanding of the SaaS industry
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Bachelor's degree in business, computer science, or a related field

Preferred Qualifications:

NA

• Competitive salary and benefits package
• Opportunity to work with a talented team and make a real impact on our customers
• Chance to learn and grow in a fast-paced, dynamic environment
• Challenging and rewarding work
• If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply. We are looking for a team player who is eager to learn and grow, and who is committed to making a difference in our customers' businesses.

About the Position

The ideal Email Developer candidate has extensive experience coding HTML based emails and some experience

doing so within Salesforce Marketing Cloud. This position will be part of a team that executes for a customer in a

regulated industry where accuracy is the primary objective (over speed). This position will be part of a core team

that expands rapidly within the next 12 months to meet anticipated customer capacity.

• Review and slice customer provided graphic design files (i.e. PSD, images, etc).
• Hand code HTML and CSS for emails ensuring it is cross browser\client compatible.
• Develop responsive and mobile-first emails.
• Develop dynamic content by utilizing AMPScript and/or SSJS.
• Develop Salesforce Marketing Cloud email templates and content blocks for use within emails.
• Stay current on Salesforce Marketing Cloud platform features and capabilities.
• Assist with developing best practices and processes that the entire team will follow.
• Assist with the training and onboarding of junior team members as the team expands.

Requirements

• 2+ years’ experience developing emails in HTML

Preferred

• 1+ years’ experience with Salesforce Marketing Cloud.

Primary Location City/State:

Homebased - Conway, Arkansas

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.

NA

• Responsible for the direction of very large projects with complex components, ensuring integration, coordination, timing and consistency of process throughout the program/project lifecycle.
• Directs risk planning, analysis, response and control on a scheduled basis across all phases of the projects.
• Fully integrates into the customer environment and becomes an expert in their regulated processes. Provides thought leadership to the customer on how to improve those processes to increase efficiency, speed or quality.
• Manages the first line of escalation with the customer with regards to the projects/programs being managed.
• Works closely with Salesforce Marketing Cloud architects and developers to create and maintain project schedules.
• Leads project status, health and issue related conversations with the customer.

Required Qualifications

• 2+ years’ experience in a project management, program management or scrum master role.

Preferred Qualifications

• 2+ years’ experience managing Salesforce Marketing Cloud projects is preferred, but not required.
• Certifications (PMP, Scrum Master, etc) is preferred, but not required.
• Experience in a regulated industry is preferred, but not required.

• Primary Location City/State: Homebased - Conway, Arkansas
• Additional Locations (if applicable): NA
• Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
• Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
• Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.