• Support multiple products and solve technical issues while providing stellar customer service on our security and identity products.
• Serve as a liaison for Product Support Engineers as their primary escalation point as they flourish in their role.
• Provide technical support, troubleshoot complex issues, and deliver innovative solutions to our clients.
• Troubleshoot and resolve complex issues related to our product running on Linux, Kubernetes, Kafka, and other relevant technologies.
• Develops and maintains expert knowledge of a minimum of 2 or more Semperis primary product(s) assigned to support.
• Advance troubleshooting skills in analyzing trace and debugging logs while utilizing the right tools to capture data.
• Mentor Product Support Engineers to excel in their product knowledge.

Required Qualifications:

• Extensive experience with Linux and Kubernetes.
• Experience in Kafka.
• Exposure to knowledge of Active Directory.
• Motivated to quickly learn /digest Semperis core product(s) knowledge as it relates to Active Directory, Linux, and Kubernetes.
• Develop and present solutions to appropriate parties.
• Experience with Cloud technologies like Azure, AWS, and GCP.
• Maintain expert knowledge of Semperis products.
• Mentor and be the primary escalation point for Product Support engineers.
• Advance troubleshooting skills in analyzing trace and debugging logs while utilizing the right tools to capture data.
• Contribute to creating KB while dealing with complex cases to grow our KB repository.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Uses sound judgment regarding the escalation of issues while keeping management and customers updated.
• Active Listening. Listen to customers to understand their technical issues, concerns, and requirements.
• Ability to clearly and effectively communicate technical concepts to technical and non-technical stakeholders (CSMs).
• Manage multiple tasks and prioritize customer issues based on their level of urgency.
• Adaptability and Flexibility: Adapt to different communication styles, personalities, and technical challenges.

Preferred Qualifications:

• Exposure to Apache Flink.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.