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Security Operations Dispatcher/CCTV
P4 Security Solutions
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Remote Eligibility
On-site
Domain
Sec ops
State
Illinois
City
Downers Grove
Job Description
Posted on:
September 17, 2024
Primary NIST Speciality
Protect and Defend
NIST Sub-speciality
Incident Response
Seniority
Entry
Salary ($K)
-
Summary and company overview
Overview
Schedule: Sunday-Thursday 12:00pm-8:00am.
The Security Operations Center Dispatcher aids in the safety and security of persons and property by monitoring multiple security systems and physical security functions, detecting and assessing threats, responding to alarms and reporting incidents. The Dispatcher also uses a variety of tools such as access control systems, alarm monitoring systems, and video monitoring systems.
Responsibilities
- Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner.
- Manage alarm, communications, reporting, video management, and access control functions at multiple locations using a variety of software programs.
- Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
- Log shift activity of various officers / buildings using established systems, processes, and protocols.
Job Requirements
Requirements:
- Demonstrated exceptional customer service skills.
- Excellent verbal communication skills.
- Excellent written communication skills.
- Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.
- Familiarity with access control and alarm monitoring systems and panels; knowledge of CCTV systems preferred.
- Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.
Additional commentary
- GED or High School Diploma
Benefits:
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Days
- Paid Holidays
- 401K/403b Plan
This is a Full-Time position 3rd Shift.
Number of Openings for this position: 1
Summary and company overview
Overview
Schedule: Sunday-Thursday 12:00pm-8:00am.
The Security Operations Center Dispatcher aids in the safety and security of persons and property by monitoring multiple security systems and physical security functions, detecting and assessing threats, responding to alarms and reporting incidents. The Dispatcher also uses a variety of tools such as access control systems, alarm monitoring systems, and video monitoring systems.
About
P4 Security Solutions
Company Size
Small (<500)
Employer type
Enterprise
Company Rating (Glassdoor)
3.5
View Glassdoor
