• Fully understand and be able to explain Cyber Cat Risk modeling software products to clients, as well as articulate use cases.
• Lead training and onboarding for multiple cyber insurance clients with a focus on cyber accumulation and cyber cat risk as well as single risk underwriting
• Collaborate with other functions to deliver excellent results for clients and ensure high client retention
• Understand client stakeholders and processes
• Understand business workflow and where CyberCube fits in
• Work closely with Product and Analytics teams, acting as the voice of the client
• Maintain customer health tracking / Hubspot (Customer Relationship Management software) records for accounts
• Help create and maintain comprehensive documentation for our internal tools
• Manage escalation points in product / service delivery
• Obtaining feedback from client

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Primary Objectives

• Become a Subject Matter Expert resource for clients and other team members.
• Act as an ambassador for CyberCube Analytics in engaging the insurance market
• Provide practical advice and insight to enable clients to maximize utility of software
• Successfully enable a team of client facing professionals

Required Qualifications

• Minimum of 2 years work experience preferably within cyber underwriting or other related insurance background
• Highly effective communication and influencing skills, both written and verbal
• Demonstrated ability in client account management and relationship/network building
• Technical presentation skills
• High level of professional integrity and commitment to execution of deliverables
• Minimum Bachelor's degree education

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Preferred Qualifications

• Experience in analytical modeling beneficial
• Foundational technical knowledge of cyber security issues beneficial
• Strong awareness of commercial insurance issues including cyber risk insurance

• As a start-up there will be a lot of work flexibility, including standard global work from home day, and hybrid home / office working model
• Up to 20% travel can be expected, primarily to USA/UK depending on where the candidate is located
• Opportunity to participate in a global secondment program at one of our many offices across San Francisco, Chicago, New York, London, and Tallinn
• Regular in-person social events, monthly office lunches, and the occasional Zoom social!
• Amazing company culture with a leadership supported mentorship program available upon request

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Why You'll Love it Here

• Play an instrumental role in reshaping one of the oldest industries in the world
• Competitive salary and unlimited PTO
• Meaningful early-stage equity
• Generous healthcare benefits with medical, dental and vision coverage
• Company-paid learning and development assistance
• Flexible working hours and ability to work remotely
• Opportunity to participate in a secondment program
• Dependant care assistance plan
• Company-supported mentorship program
• Grow in a collaborative, respectful, and empathetic culture

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CyberCube Analytics, Inc. is an equal opportunity employer. We don’t tolerate discrimination against age, gender, gender identity, gender expression, sexual orientation, race, color, nationality, ethnicity, religion, disability, veteran status, protected genetic information or political affiliation.