• Managing and maintaining the strategic platform delivery and supporting a continuous integration and continuous deployment (CICD) model to streamline development, deployment and testing of multiple software baselines.
• Participating in escalation of customer and application issues with teams integrating our identity and security products and services.
• Driving standard deployment patterns for lifecycle and access management, single sign-on, adaptive risk and orchestration, and multi-factor authentication
• Assessing emerging Digital Identity technologies to determine where they fill gaps, overlap with existing solutions or extend capabilities.
• Providing Agile method driven delivery for the Citizens Digital Identity Services team
• Providing security and identity services that enable the business while maintaining the highest levels of service and support without compromising a strong risk position
• Providing leadership and mentoring for junior colleagues

Preferred Skills/Experience:

• 5 years in IAM, Risk and security related disciplines
• Familiarity with DevOps tools stack (Terraform, Octopus deploy, Ansible, Jenkins, Git, BitBucket, Jira, basecamp, VScode, Commander Client, Lambda)
• Experience in delivering and supporting IAM security with proficient understanding of industry best practices
• Experience in delivery and support for customer-centric identity capabilities with single sign-on, multifactor authentication, OpenID Connect/OAuth, and LDAP
• Experience with orchestration and decision technologies (i.e., Transmit Security, Singular Key, etc..) along with modern threat/risk engines (i.e., SecuredTouch, ThreatMetrix, BioCatch, etc.)
• Experience in implementing and supporting cloud identity solutions
• Proven service and delivery capability with a focus on customer experience
• Proven experience with highly complex risk issues in a technology environment and appropriate mitigation strategies
• Understanding of ITIL and IT service management frameworks
• Demonstrated advanced communication skills both verbal and written
• Ability to manage complex activities simultaneously requiring rapid delivery
• Experience with Cloud providers; AWS or Azure preferred
• Hands on Linux/UNIX experience, with automation (scripting) a plus
• Familiarity with supporting customers in an Agile environment a plus

Preferred Education, Certifications and/or Other Professional Credentials:

• BA/BS in Information Systems, Computer Science or related field or equivalent experience preferred.
• CISSP, CIDPRO, CEH, CRISC, or other relevant security certifications with knowledge of ISO, NIST, or FFIEC guidance preferred.

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday, 8:30am – 5:00pm

Pay Transparency

The salary range for this position is $119,600 - $179,400 per year

plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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