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Digital Engagement Manager
Tanium
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Remote Eligibility
Hybrid
Domain
Marketing
State
Washington
City
Bellevue
Job Description
Posted on:
February 17, 2025
Primary NIST Speciality
NIST Sub-speciality
Seniority
Experienced
Salary ($K)
65
-
195
Summary and company overview
The Basics:
As part of the Customer Experience Operations team, the Digital Engagement Manager will play a crucial role in Tanium’s scaled customer success model. You will collaborate cross-functionally with Customer Success, Sales, Product, and Marketing team members to ensure a cohesive and seamless customer journey and to align customer success goals with our OKR’s. You will develop and implement scaled engagement strategies to efficiently reach more customers and collect feedback on these efforts. You will utilize data to detect early signals of at-risk renewals and identify top candidates for upsell.
This is a hybrid position, which will require in person attendance several days each week in Addison, TX, Reston, VA, or Durham, NC.
About Tanium
Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X.
Responsibilities
- Determine the timing and content of touch points for customers along the customer journey, to drive optimal adoption and net promoter score
- Coordinate scaled (one to many) communications to synchronize customer outreach with other Tanium team members
- Work closely with Customer Experience Operations to develop, deliver, and measure the success of digital engagement programs based on available insights and product analytics triggers
- Provide regular updates on the efficacy of the onboarding and digital enablement programs, recommending and leading changes in partnership with Customer Org management
- Iterate on content flows based on increasingly available product analytics data, continuing to improve the customer experience and the effectiveness of the digital enablement
- Collaborate cross-functionally to ensure the customer programs work synergistically with other customer touchpoints from other Tanium teams like Sales and Marketing
- Document all processes in SharePoint and update as needed
Job Requirements
Required Qualifications:
- Bachelor’s degree or relevant equivalent experience
- Proven experience in scaled Customer Success, Account Management, Marketing, or a similar role
- Proficient in using Salesforce, Gainsight (or other customer success platforms), customer engagement tools, and digital communication platforms.
- Demonstrated progressive digital or content marketing experience and understanding of relevant metrics and KPIs (i.e., click-through, engagement, etc.)
- Strong project management skills, with the ability to multitask and prioritize in a fast-paced environment
- Self-motivated, detail-oriented, and able to work independently and in a collaborative team
- Project management mindset and experienced with cross-functional collaboration
- Tech savvy with strong data evaluation skills
- An understanding of and strong alignment with our core values
Additional commentary
NA
Summary and company overview
The Basics:
As part of the Customer Experience Operations team, the Digital Engagement Manager will play a crucial role in Tanium’s scaled customer success model. You will collaborate cross-functionally with Customer Success, Sales, Product, and Marketing team members to ensure a cohesive and seamless customer journey and to align customer success goals with our OKR’s. You will develop and implement scaled engagement strategies to efficiently reach more customers and collect feedback on these efforts. You will utilize data to detect early signals of at-risk renewals and identify top candidates for upsell.
This is a hybrid position, which will require in person attendance several days each week in Addison, TX, Reston, VA, or Durham, NC.
About Tanium
Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X.
About
Tanium
Company Size
Small-mid (500-2K)
Employer type
Vendor
Company Rating (Glassdoor)
4.2
View Glassdoor
