• Performing work on one or more assignments simultaneously, such as configuration, development, integration, testing, and resolution of problems for systems.
• Assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems.
• Initiating and/or maintaining Incident Reports (IRs) using an online incident management system.
• Preparing and/or updating system documentation.
• Controlling changes in system environments to ensure stable and reliable delivery of computer resources.
• Developing and analyzing data for the purposes of problem resolution and strategic planning.
• Implementing, maintaining, and monitoring operating systems and related subsystems.
• Participating in projects and leading small projects and activities related to City computer systems, data, and infrastructure.
• Participating in the design of programs and installing and/or implementing information systems.
• Designing, developing, and implementing processes, procedures, and strategies for systems that function or communicate across multiple platforms.
• Supporting computing processes executed across multiple platforms and/or networks.
• Utilizing forecasting, trend analysis, monitoring, and reporting tools.
• Project management duties including estimating task duration and complexity, developing work plans, and scheduling target completion dates.
• Informing customer and management of project status.
• Coordinating efforts of team members.
• Reviewing adherence to policies and procedures.
• Reviewing results with and motivating team members.
• Ensuring all work is done in alignment with City and IT long-term strategies.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography. Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.

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Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Must possess a valid Class D Arizona Driver’s License by hire or promotion date.

Employee Values:  All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

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Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

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https://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs5059.pdf