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Customer Success Manager
Securiti
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Remote Eligibility
On-site
Domain
Cross-domain
State
Remote
City
Remote
Job Description
Posted on:
September 17, 2024
Primary NIST Speciality
Oversee and Govern
NIST Sub-speciality
Cybersecurity Management
Seniority
Experienced
Salary ($K)
-
Summary and company overview
Summary Information About the Role
The Customer Success Manager (CSM) is responsible for the success of our enterprise SaaS customers. This includes onboarding new customers, providing ongoing support, and ensuring that they are getting the most out of our product. The ideal candidate will have a strong understanding of the SaaS industry and a passion for helping customers succeed.
Company Overview
Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, winner of the 2020 HPE-IAPP Innovation Award, and Leader in the IDC Marketscape for Data Privacy Management. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.
The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti’s solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.
Responsibilities
- Aligned to Securiti’s top Enterprise customers across North America
- Responsible for the entire customer lifecycle from onboarding to renewal
- Onboard new customers and introduce them to our product and support processes
- Provide ongoing support to customers, including troubleshooting issues, providing training, and answering questions
- Work with customers to identify and implement solutions to their business challenges
- Track customer satisfaction and identify opportunities for improvement
- Collaborate with sales, marketing, and product teams to ensure that customer needs are met
- Identify and close expand opportunities aligning Securiti’s solutions
- Ensure we exceed customer expectations throughout the customer journey leading to highest possible rate of retention and renewal
Job Requirements
Required Qualifications:
- 3+ years of experience in customer success or a related role
- Strong understanding of the SaaS industry
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Bachelor's degree in business, computer science, or a related field
Preferred Qualifications:
NA
Additional commentary
- Competitive salary and benefits package
- Opportunity to work with a talented team and make a real impact on our customers
- Chance to learn and grow in a fast-paced, dynamic environment
- Challenging and rewarding work
- If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply. We are looking for a team player who is eager to learn and grow, and who is committed to making a difference in our customers' businesses.
Summary and company overview
Summary Information About the Role
The Customer Success Manager (CSM) is responsible for the success of our enterprise SaaS customers. This includes onboarding new customers, providing ongoing support, and ensuring that they are getting the most out of our product. The ideal candidate will have a strong understanding of the SaaS industry and a passion for helping customers succeed.
Company Overview
Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, winner of the 2020 HPE-IAPP Innovation Award, and Leader in the IDC Marketscape for Data Privacy Management. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.
The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti’s solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.
