• Oversee 24/7 security coverage for full-time Security Specialists, Supervisors and Admin personnel
• Responsibilities include overseeing and/or participating in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems
• Train, coach, and mentor a team
• Ensure proper protocol was taken and follow up on safety and security events, issues, staffing deficiencies and other management requests
• Monitor and maintain timekeeping systems, records, and coordinate administrative scheduling
• Develop and implement corporate security policies and procedures
• Respond to medical emergencies and provide basic first aid, CPR, and AED as certified
• Develop, implement, and train others on emergency response plans and procedures
• Manage security incidents and investigations
• Develop and deliver security training to employees
• Develop and implement security metrics and reporting
• Conduct interviews with job candidates for both employment and promotion opportunities
• Perform personnel related investigations regarding potential policy/conduct violations. Recommend corrective action and performance improvement plans, up to and including termination of employment
• Pre-plan staffing levels in line with existing contracts, expected sales and employee needs
• Ensure all active posts (including temporary or ad-hoc jobs) are properly covered at all times
• Includes ensuring call offs and suitable replacement coverage is found
• May include standing down at posts where suitable coverage cannot be found
• Plan workflow, schedules, and assignments of the Security Specialists across multiple locations
• Oversee Supervisors to ensure they represent the brand and perform to TRIDENT’s standards
• Randomly inspect sites, post, and Security Specialists to ensure the quality and compliance in the following areas:
• Security Specialist wellbeing, including health and safety
• Compliance with Customer requirements
• Compliance with TRIDENT requirements
• Uniform quality and compliance
• Post orders are always up to date and relevant.
• Proactively participate in developing new business, including cold outreach and following up on incoming leads
• Conduct regular existing client meetings to ensure and gauge customer satisfaction
• Receive, document, address, and where necessary, escalate customer questions and concerns
• Join and participate in industry associations relevant to Trident’s target market
• Receive, document, and escalate employee questions and concerns
• Provide ongoing documented field training for Supervisors and other personnel
• Oversee the effective implementation and management of all Trident programs such as the Officer Pin Program, Officer of the Quarter or any other program that may be introduced from time to time
• Ensure every new officer is visited on site at least once in their first week of employment
• Answer telephone calls, take messages, answer questions, and provide information as needed, referring and escalating issues to the appropriate resources as needed
• Respond to and report all emergency situations
• All other duties, as assigned

Skills/Abilities:

• Effective Communication skills across all levels of the organization and externally
• Ability to analyze problems and problem-solve
• Must have good judgment and decision-making ability
• Ability to take initiative and exercise confidentiality
• Must have excellent attention to detail and accuracy
• Ability to adapt quickly to internal and external situations as they arise
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in very difficult situations
• Ability to accept criticism and deal calmly and effectively with high-stress situations
• Ability to take on responsibilities and solve challenges
• Must be reliable, responsible, and dependable in fulfilling obligations
• Diplomatic interaction with company executives and customers

Working Environment/Physical Qualifications:

• Prolonged hours working on a computer
• You will be sitting, standing, and walking for long periods of time

Reporting Structure

The Security Operations Manager reports directly to the Pacific Region Director of Operations in Cupertino, CA.

Compensation

90k-110k