Summary Information about the Role and Company Overview

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path toward becoming the best airline in the history of aviation. Join our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standard methodologies.

United offers a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today!

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." Drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with innovative technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

• Contribute to and implement the Identity and Access Management (IAM) vision and roadmap
• Implement IAM program management, governance, and lead technical teams to ensure alignment with strategy and vision
• The aim is to determine accurate system access across multiple platforms
• Ensure IAM solutions are meeting security and business objectives and outcomes by establishing metrics that lead to actions for improvement
• Continuously improve and innovate our IAM capabilities to drive value, enhance our employee experience and secure our digital assets
• Support with the multi-factor authentication process to improve employee experience with various United systems

Required Qualifications

• Bachelor's degree required
• Cybersecurity, Risk Management, Computer Science
• 9+ years of experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities and including at least 3 years of leadership experience leading and coaching teams/people to their highest potential
• Developed/implemented roadmaps Identity and Access Management (IAM) capabilities and led cross-functional execution to drive initiatives to completion
• Deep understanding of IAM technologies, controls, and standard methodologies (LDAP, directories, certificates, SAML/OAUTH, MFA, Adaptive Authentication, PKI, IGA, and MDM)
• Working knowledge of IAM principles in cloud first environment
• Understanding of PCI, SOX, HIPAA, EU-GDPR regulations and for IAM
• Know how to influence technology teams to deliver a streamlined employee identity experience
• Experience influencing teams and collaborators without direct authority over them
• Coached individuals & leaders at multiple levels able to demonstrate tangible results
• Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and inspiring changes
• Built relationships with stakeholders across all levels and departments
• Excellent communication skills at all levels of organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Master's degree

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The salary for this position is $126,225 to $185,130, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Bonus eligible: yes

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customer’s key business imperatives. You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and Lead Proof of Value (PoV) projects for prospective customers based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Assist account solutions consultants to respond effectively to RFIs/RFPs while serving as the main technical point of contact for Cortex
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

Your Experience

• 3+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or endpoint environments
• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
• Solid understanding of Security Operations Center processes
• Advanced knowledge of SIEM and/or SOAR solutions
• Scripting experience is a plus - Python preferred

The Team

Our Domain Consultant team members work hand-in-hand with organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

You are empowered with unmatched systems and tools and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers’ cybersecurity partner of choice, protecting their digital way of life.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198,000/yr to $273,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you.

We are looking for:

We are looking for a Senior Product Support Engineer to join our team.

• Support multiple products and solve technical issues while providing stellar customer service on our security and identity products.
• Serve as a liaison for Product Support Engineers as their primary escalation point as they flourish in their role.
• Provide technical support, troubleshoot complex issues, and deliver innovative solutions to our clients.
• Troubleshoot and resolve complex issues related to our product running on Linux, Kubernetes, Kafka, and other relevant technologies.
• Develops and maintains expert knowledge of a minimum of 2 or more Semperis primary product(s) assigned to support.
• Advance troubleshooting skills in analyzing trace and debugging logs while utilizing the right tools to capture data.
• Mentor Product Support Engineers to excel in their product knowledge.

Required Qualifications:

• Extensive experience with Linux and Kubernetes.
• Experience in Kafka.
• Exposure to knowledge of Active Directory.
• Motivated to quickly learn /digest Semperis core product(s) knowledge as it relates to Active Directory, Linux, and Kubernetes.
• Develop and present solutions to appropriate parties.
• Experience with Cloud technologies like Azure, AWS, and GCP.
• Maintain expert knowledge of Semperis products.
• Mentor and be the primary escalation point for Product Support engineers.
• Advance troubleshooting skills in analyzing trace and debugging logs while utilizing the right tools to capture data.
• Contribute to creating KB while dealing with complex cases to grow our KB repository.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Uses sound judgment regarding the escalation of issues while keeping management and customers updated.
• Active Listening. Listen to customers to understand their technical issues, concerns, and requirements.
• Ability to clearly and effectively communicate technical concepts to technical and non-technical stakeholders (CSMs).
• Manage multiple tasks and prioritize customer issues based on their level of urgency.
• Adaptability and Flexibility: Adapt to different communication styles, personalities, and technical challenges.

Preferred Qualifications:

• Exposure to Apache Flink.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.