Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

• Ability to lead a team of SLED Channel Business Managers to build and execute business plans focused on high growth solutions
• Provide world–class relationship development and thought leadership across SLED Ecosystems partners to increase revenue and drive incremental business opportunities
• Work with Palo Alto Networks SLED Leaderships teams (Northeast, Southeast, Central, West), Partner teams, and Marketing teams to identify key growth segments, build a strategic plan, and enablement model
• While leading a team, this role is part of the Americas team and thinking as an Americas leader is required. Collaboration with cross functional groups is critical to success
• Working with the partners, you need to define tailored value propositions and create detailed go–to–market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Your Experience

• 10+ years experience of tech channel partnerships/sales successfully implementing channel strategy to drive dramatically increased sales
• Proven business leader with experience driving influence and build relationships with decision makers across all levels of partner and prospect organizations
• Highly effective relationship/partner development skills
• Experience formulating a partnership vision, strategy, and execution plan
• Track record of driving enterprise sales via channel partners (partner handles selling motion)
• Proven experience of exceeding channels sales or direct sales quotas
• Proven analytical skills to determine which programs work and insight to build on that experience

The Team

The channel organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. Channel development is an extension of the territory sales team, with the ultimate goal to train and enable our channel partners to become empowered in the use and sales of our products.

**Compensation Disclosure **

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $272,000/yr to $374,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

**Is role eligible for Immigration Sponsorship? No. **Please note that we will not sponsor applicants for work visas for this position.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [protected email].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

• Provide White Glove Technical Support to top–tier customers
• Provide tailored troubleshooting, configuration guidance, and best practices
• Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow–ups with thorough documentation of all the troubleshooting steps in the ticketing system
• Conduct multi–vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
• Utilize fault isolation and root cause analysis skills to provide post–sales technical support, configuration, troubleshooting, and standard methodologies to customers
• Be the subject matter expert on core technologies of the Palo Alto Networks product line
• Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
• File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
• Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
• Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem–solving guides
• Travel to customer sites in the event of a critical situation to expedite resolution as required

Required Qualifications

• Minimum of 7+ years of professional experience
• Advanced troubleshooting and debugging knowledge on LAN/WAN Technologies (TCP, UDP, SNMP, IPv6, VLSM, CIDR, and NAT – Static, Dynamic NAT, and PAT); Remote Access VPN solutions, IPSEC, PKI & SSL; Routing protocols (e.g BGP, OSPF, EIGRP); Authentication Protocols (LDAP, RADIUS, TACACS+, certificates, tokens, CAC cards etc); Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience working with Firewall Central Management Systems
• Willing to work flexible and varying shift times including weekends and evenings
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience with Windows and MAC OS (Debugging, Editing Registries, Plist, etc.)
• Experience in Zero Trust Network Access solutions – AnyConnect, FortiClient, Cloudflare Access, Citrix Gateway, Zscaler Private Access, Cato SASE Cloud, Appgate SDP, Palo Alto Prisma Access
• Multi–Vendor Exposure – Cisco Advanced Security Appliances, Palo Alto Next–Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, and Intrusion Detection/Intrusion Prevention Systems

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $108,000/yr to $175,200/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Is role eligible for Immigration Sponsorship?: Yes

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

• Monitor Customer Communications – Actively monitor channels like emails, ticket systems, and Zoom to quickly identify and prioritize cybersecurity inquiries, ensuring prompt and attentive customer service
• Incident Investigation – Provide initial support in incident investigations, working with customers to understand incidents fully and gather necessary data, while escalating complex cases as needed
• Threat Inquiry Response – Stay informed about the latest cybersecurity developments and use this knowledge to address customer questions about emerging threats, offering clear guidance and mitigation strategies
• Technical Query Support – Utilize XQL expertise to assist customers with complex queries for data analysis and incident investigations using Palo Alto Networks XDR, helping them gain valuable insights
• Educational Support – Clearly explain the technical aspects of threats and Palo Alto Networks' XDR product to customers, advising on best practices for threat detection, analysis, and response
• Collaborate Internally – Work closely with internal teams like MDR, threat intelligence, and research to provide holistic support to customers and improve Palo Alto Networks' offerings based on customer feedback
• Documentation and Reporting – Maintain detailed records of customer interactions and contribute to creating incident reports and knowledge base articles to support both customers and internal teams
• Ongoing Learning – Engage in continuous learning and training to enhance your cybersecurity and threat hunting skills, keeping abreast of new threats, technologies, and best practices to better support customers

Required Qualifications

• At least 4 years in SOC, IR, Hunting or MDR teams, skilled in EDR, SIEM, SOAR, and firewalls – Must understand attack trends and excel in threat detection
• Technical Skills – Proficiency in EDR, SIEM, SOAR, and firewalls is essential
• Communication – Must have excellent communication skills, able to clarify technical concepts and collaborate effectively, with a strong customer–first orientation

Preferred Qualifications

• A strong background in SQL or similar is preferred
• Work Ethic – Candidates should thrive in both independent and team environments, display strong organizational skills, focus, and leadership or significant contribution capabilities
• Mindset – Looking for proactive individuals with a "Play–to–Win" attitude, dedicated to advancing in cybersecurity, solving problems creatively, and achieving exceptional outcomes

The Team

Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.

If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects-centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $113,000/yr to $182,500/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Is role eligible for Immigration Sponsorship?: Yes

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [[email protected]].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.