I am...

Who we are

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

• Responsible for creating the sales development process, methodology, cadences, hiring profiles, and enablement
• Recruit, train, and manage a world class team of SDRs and SDR managers
• Proactively identify and launch initiatives to drive pipeline development
• Work closely with Sales leadership to develop outbound campaigns that align to regional territory plans, ARR goals, and the Marketing team on inbound demand generation and campaign execution
• Ensure that sales accepted leads are consistent and in line with company objectives
• Ensure that you and your teams effectively and efficiently qualify inbound leads as well as develop outbound strategies leveraging revenue and field marketing resources and content
• Motivate and empower individual and team to exceed objectives through coaching and mentorship, and manage SDR career advancement within the company
• Report on sales metrics and conduct weekly forecasts to Sales leadership, and ensure that results are easy to consume and understand by all stakeholders

Required Qualifications:

• Proven track record of delivering consistent sales pipeline at both large enterprise accounts and more transactional commercial accounts managing outbound prospecting teams
• 5+ years experience managing a team of SDRs
• Management experience leading teams of 15 or more team members across North America, EMEA, and APAC
• Knowledge and experience with both outbound and inbound business development motions and KPIs
• Demonstrated ability to influence at all levels of the organization
• Proven success aligning key stakeholders including sales, marketing, operations, and product marketing
• Proven ability to hire, train, and retain new SDRs
• Excellent leadership, interpersonal, communication, and organizational skills
• Ability to work in a fast paced, dynamic environment
• Highly proficient in Salesforce.com, LinkedIn Navigator, Salesloft or Outreach.io, LeanData and other sales productivity tools

Preferred Qualifications:

• SaaS experience for a technical, complex product (networking, DevOps, security) highly preferred

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The base salary range for this position is: $136,500 - $178,500, with an expected overall targeted earnings (OTE) range of: $195,000 - $255,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential
• A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

Come work with us

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

We don’t look for individuals who fit the culture, but those who will continue to add to the culture.

We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.

Come as you are!

You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.

#li-remote

About the Role

This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer L3 candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization.

Ideally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a SaaS based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key.

This role reports to the Director of Support, and is a 100% remote role.

Company Overview

Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We've raised over $140M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.

Our company values are:

• Think Deeply and Use Sound Reasoning
• Step Up and Take Ownership
• Continuously Learn and Grow
• Obsess About Customers
• Enjoy the Journey
• Reach for Ambitious Goals

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Provide well-thought-out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform.
• Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
• Identify and escalate priority issues that need immediate attention.
• Build an excellent rapport with our backline engineers and collaborate on solving complex issues.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
• Collect information, attempt to reproduce reported behavior, and document bugs with Engineering for product issues that are impacting customers.
• Create process and troubleshooting documentation to enhance our support knowledge base.
• Work with client resources and stakeholders to understand their data security risks and threats.
• Work closely with the Head of Customer Experience to build processes, reporting, and metrics that will showcase Support productivity and client satisfaction.

Required Qualifications:

• 5+ years experience in providing technical support to customers for software solutions
• Deep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies.
• Ability to learn new technologies quickly.
• Experience with Salesforce, JIRA and Github.
• Proven experience with managing external and internal stakeholders.
• Experience working with complex endpoint DLP solutions.
• Ability to manage high priority support requests. Ability to work closely with a development team to communicate customer requirements.
• Proven experience in meeting customer SLA expectations.
• Excellent problem-solving and analytical abilities with creative and logical thinking.
• Highly motivated, customer-centric person, strong customer empathy and focus.
• Ability to work as part of a global team. Ability to remain calm, composed and articulate when dealing with tough customer situations.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities (especially over the phone).

Preferred Qualifications:

• Knowledge of Windows/macOS/Linux software configuration and deployment management (SCCM, GPO, Intune, etc.).
• Knowledge of basic software debugging (Task Manager, Event Viewer, Sysinternal Tools)
• Advanced use of grep, regex, log scraping in command line, etc.
• Knowledge of system software design (services, drivers, agents)
• Ability to interpret complex log files and identify issues

• Competitive start up salary and generous stock options
• (US Hires and FTE via Remote) 100% paid health benefits for you and your family
• Flexible time off
• Potential fast-tracked career advancement opportunities
• Experience building something from the ground up

At Cyberhaven, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. The estimated base salary for this role is $85k to $120k. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. This estimate is also just one component of Cyberhaven's total rewards package.

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

About the Role

Do you have experience as a regional marketer with proven results delivering a balanced mix of strategies and execution across a geography or territory in the United States? Do you have ideas for how to increase quality customer engagement, satisfaction, and marketing sourced pipeline? Are you enthusiastic about building strong relationships and exceptional experiences across all audiences? If this resonates with you, then consider joining Darktrace and the Global Growth Marketing team as a Senior Specialist, Regional Marketing in the Americas and bring your expertise, curiosity, continuous learning, and ability to be a team collaborator.

Location - The ideal candidate will be based in Austin, Chicago, Los Angeles, Minneapolis or New York.

• Marketing planning: manage a regional GTM strategy and execution plan, aligned to the global plan, to drive quarterly results across segments.
• Land localized campaigns and targeted programs in the region which align to global marketing priorities and execute against a local customer journey.
• Create and execute a mix of virtual and live prospect and customer events that evangelize the brand, drive customer awareness and education for AI and cybersecurity innovation and increase engagements, meetings, and conversions across every stage of the customer journey.
• Plan, orchestrate and execute third-party industry and Darktrace-led events to engage, accelerate and network with prospects and customers. Maintain regional event calendar.
• Execute regional channel and strategic alliance marketing initiatives aligned to worldwide strategy.
• Build strong, collaborative relationships with GTM leaders and stakeholders to share insights, set market priorities, and communicate quarterly plans and performance.
• Manage operational systems, processes, and budget within the team to ensure program and data accuracy.
• Provide weekly, monthly, quarterly, and annual performance KPIs and metrics on all execution in country.

Required Qualifications

• 2-4 years combined marketing experience preferably in demand generation and/or field and partner marketing in a fast-paced, high growth environment.
• Demonstrable knowledge of the AMS market and tangible regional marketing experience working with sales, channel and alliances, and cross-functional marketing teams.
• Strong interpersonal and communication skills that include written, verbal, virtual team collaboration.
• Experience in project, program, and event management, with strong demonstratable operational and organization skills and mastery of planning & execution frameworks
• Ability to drive operational excellence and fiscal responsibility.
• Performance expertise measuring key KPIs, metrics, and insights to accelerate business outcomes.
• Willing to travel up to 30%.

Preferred Qualifications

• Bachelor’s degree in business, technology, marketing, or related field preferred, or equivalent work experience.

• Benefits

• 100% medical, dental and vision insurance, plus dependents

• Paid parental leave

• Pet insurance

• Life insurance

• Commuter benefits

• 401(k)

• #LI-Hybrid