Summary Information about the Role

We are looking for a skilled and experienced marketer with a background in B2B technology marketing, who excels in Integrated Marketing strategy, delivering end to end plans that include early thought leadership to practical guidance and best practices which reach and engage audiences in a compelling way. You should also have solid business skills to build, define and measure the success of your work, laddering it to company goals and business outcomes. You should live for seeking to understand our customer, what makes them tick, and for building innovative ways to engage and drive momentum with individuals and accounts – all leading to sales pipeline and wins. Culturally, you should embrace the benefits of agile marketing, love rapidly iterating on plans, and not be afraid to take risks and fail fast.

Company Overview

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

• Develop Integrated Marketing plans to support GTM objectives and business goals. Thinking left to right across the customer journey – discover, learn, try, buy and through to deploy, use, and renew as well as top to bottom from the highest altitude of press and analyst coverage to the most specific 1:few customer facing activities.
• Create compelling customer journeys which convince the customer of the need for F5 for each solution and scenario, clearly defining the why and how of where F5 fits in the modern app/security ecosystem resulting in won opportunities.
• Partner with solutions and product marketing to develop the content portfolio supporting our GTM and Use Case-based plans and programs with messaging, thought leadership, reasons to consider, reference architectures, and customer scenarios for F5 solutions in public and private cloud environments.
• Examine the performance of the end-to-end plan and content and drive the team to optimize for the greatest business impact, working closely with teammates and other marketing partners.
• Analyze reporting to articulate team success through KPIs, metrics, and other performance data.
• Understand and can get hands-on to investigate multi-channel customer engagement for trends and interesting moments which inform and refine new and existing plans, programs and execution.

Collaboration

• Work closely with Product Marketing, Solutions Marketing, Business Development and Alliance Partners, Field Solutions Architects and other experts within F5 in understanding the technical capabilities of the F5 portfolio of core and cloud solutions.
• Work closely across corporate and field marketing to create a connected GTM strategy, taking feedback into consideration for the best customer experience and business outcome.
• Package the go-to-market strategy into a consumable, actionable format for reference of anyone in F5.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business or related
• 5+ years of relevant marketing experience

Preferred Qualifications

• 2+ years of Technology marketing (B2B preferred)

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically or working outside normal working hours (evenings and weekends).
• Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $108,810.00 - $163,216.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: F5 Benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Technical Support Lead - USA (Remote)

Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 HPE-IAPP Innovation Award.

The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key member of our frontline Customer Success team, you will help craft the company's customer support strategies, building strong relationships with customers and collaborating with cross-functional stakeholders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Ideally you will have a strong technical background with experience in triage, troubleshooting and solving of customer issues and implementations. Pre-sale or post-sale Solution Architecture background would be considered advantageous.

About Us

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti's solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.

• Diagnose, troubleshoot and resolve issues with assigned clients, implementations, training, increase adoption, ensure retention, and high levels of customer satisfaction
• Respond to technical support tickets to help establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
• Propose simple and effective solutions building trust and rapport, highlighting best practices, and proper logging of all issues
• Provide accurate feedback to customers promptly in accordance with SLA’s
• Facilitate interaction and workflow between team members, including engineering and account team, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare accurate reports promptly and maintain the highest level of customer satisfaction

Required Skills and Qualifications

• 3-5 years of experience in customer support, customer success and 1-2 Years in Cyber/Data Protection
• Strong verbal and written communication, critical thinker, and customer focused attitude
• Good technical knowledge
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Prior experience working with customers from North America, Europe or Asia Pacific providing support or training for a technology-based product

Preferred Qualifications

• Bachelor’s degree
• Knowledge of Salesforce and project management tools

NA

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

• Deploy and maintain server infrastructure and highly available solutions to satisfy business objectives both in the cloud and on premises
• Manage virtualized infrastructure under VMware ESXi 7/8 and Amazon EC2
• Responsible for maintaining security standards, patch deployment and vulnerability remediation across server infrastructure
• Administers Microsoft Office 365 and email security products
• Manage internal and external DNS using Microsoft and 3rd party vendors
• Manages and maintains cloud based Nasuni file storage
• Responsible for the integration of SaaS vendors with Azure, AD and/or Office365 including implementation of single sign on (SSO)
• Supports and continues to enhance user account lifecycle automation using solutions such as Microsoft Identity Manager or Entra Identity Governance
• Configures and monitors SaaS based infrastructure backup solutions such as Cohesity and Avepoint
• Communicates and effectively interacts with people across cultures, ranges of ability, genders, ethnicities, and races
• Consistently display an outstanding customer service attitude
• Acts as a business partner to multiple organizations, recommending secure processes and systems
• Develops documentation and maintains knowledge base to document solutions and define procedures
• Mentors junior staff and cross trains peers and other teams on areas of expertise

Required:

• 10+ years relevant experience
• HS Diploma or GED required

Preferred:

• Bachelor's degree preferred
• Expert knowledge of VMware ESXi in an enterprise environment
• Detailed knowledge of Microsoft server products including (Windows Server (2016/2019/2022)
• Experience managing Microsoft Entra ID and Active Directory
• Experience working in heterogenous environments that include Microsoft and Linux servers
• Advanced Powershell automation scripting skills including interaction with REST API and/or database services
• Work as part of a team to support global operations of Dynatrace’s computer systems and applications
• Outstanding written and verbal communication skills
• Industry certifications from VMware, Microsoft or AWS highly desirable

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, annual salary of $100K - $130K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.