Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is seeking a Director of Customer Education, who will be responsible for designing, developing, and executing comprehensive educational programs to empower our customers with the knowledge and skills necessary to maximize their success with our product. The Director of Customer Education will lead a team of enablement program managers, advisors and instructional designers to provide engaging and effective learning channels to customers, partners and internal employees with a variety of preferred learning styles. This role requires a blend of strategic thinking, instructional design expertise, and leadership capabilities to drive impactful learning experiences that contribute to customer satisfaction, retention, and advocacy. The Director of Customer Education will also collaborate closely with cross-functional teams such as go-to-market, product teams, sales and marketing to ensure alignment between educational initiatives and business goals, as well as continuously assessing and improving the effectiveness of our customer education efforts.

• Develop a strategic vision and roadmap for customer education initiatives aligned with company objectives, thereby leveraging customer education to drive adoption, retention and growth.
• Spearhead the design and development of educational channels, including online courses, tutorials, webinars, live training and product onboarding offerings while utilizing instructional design best practices.
• Define a learning strategy, combined with a content management strategy to drive development efficiency and quality of learning content.
• Manage a team of enablement program managers, advisors and instructional designers, providing guidance, mentorship, and support to ensure high-quality deliverables and professional growth.
• Collaborate with product management, marketing, customer success, customer support and other departments to identify educational needs and opportunities throughout the customer journey.
• Establish metrics and key performance indicators (KPIs) to measure the effectiveness and impact of customer education programs, regularly analyzing data to drive continuous improvement.
• Engage with customers directly through workshops, seminars, and other events to gather feedback, understand their learning preferences, and promote ongoing learning and skill development.
• Stay informed about industry trends, best practices, and emerging technologies in customer education, integrating relevant innovations into our strategies and approaches.
• Manage budgets, resources, and vendor relationships effectively to optimize the efficiency and scalability of customer education initiatives.
• Act as a thought leader and advocate for customer education internally, promoting its importance and demonstrating its impact on customer satisfaction, retention, and overall business success.

Minimum Requirements

• Bachelor's degree in Education, Instructional Design, Communications, Technology, Business or related field. Advanced degree preferred.
• Proven experience (5 years) in a leadership role within customer education, with demonstrable results achieved at a SaaS company.

Preferred Requirements

• Strong understanding of instructional design principles, adult learning theory, and educational technologies.
• Excellent communication and presentation skills, with the ability to convey complex concepts clearly and effectively to diverse audiences.
• Demonstrated ability to manage and inspire a team, fostering a culture of collaboration, innovation, and continuous learning.
• Strategic mindset with the ability to translate business goals into actionable educational initiatives and measure their impact.
• Experience working cross-functionally with product, marketing, sales, and support teams to achieve shared objectives.
• Proficiency in learning management systems (LMS), content authoring tools, and other relevant software applications.
• Highly organized with strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
• Passion for customer success and a commitment to delivering exceptional learning experiences that drive value and satisfaction.
• Some travel will be required, but will typically be less than 25%.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, annual salary of $172,000 - 210,000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.

EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Gigamon seeks a motivated individual to fill the position of Territory Account Manager – Phoenix. As a direct sales position, you will identify, qualify, and capture tactical sales opportunities that will align Gigamon strategically. In this role, you will also command and manage all the moving parts through the full life cycle to closure. We are searching for an entrepreneurial self-starter who enjoys working in a fast-paced environment, completing multiple complex tasks simultaneously, who can use his or her direct sales talent to expand adoption of Gigamon capabilities. Duties also include development of business strategies and solutions for complex and multi-faceted customer problems, and internally provide advice to support the overall growth strategy for driving Gigamon’s business activities in.

• Develop, manage, and grow existing customers while adding new ones to improve the region, 80% hunting, 20% farming. Region to include Illinois, Wisconsin, Dakotas, Iowa and Minnesota.
• Be responsible for the sales of company’s products within an assigned geographic territory and within an assigned group of named accounts within the region.
• Achieve sales budget by the growth of existing accounts and the development of new accounts.
• Maintain database of customers.
• Document interactions with customers in Salesforce database.
• Use available resources to develop effective sales calls. These resources include opportunities identified by previous sales calls, invoices, Tech Service cases, online seminar attendees and sample requests.
• Sell new and existing products, discovers new opportunities, and secures incremental business.
• Explore, identify, and communicate potential opportunities with the Regional Business Managers and Product Managers.
• Consistently perform effective sales calls throughout the assigned territory and close new business opportunities.
• Attend trade and vendor shows and meetings as required.
• Provide timely communication and follow-up to customers, consistently meet the customers’ expectations.
• Provide pertinent market and competitive information to the organization.
• In collaboration with Product Managers, develop short and long-range strategies for product expansion; assess potential application of the company products to meet customer needs and prepare detailed product specifications for the development, implementation, and customization of customer solutions.
• Collaborate with Product Managers on presentations, product demonstrations, and on-site customer visits.
• Represent Sales group on cross-functional team interfacing with R&D (Research & Development), production, and manufacturing to develop new products or enhance existing products or product lines.
• Research and analyze the territories and the company’s markets, competition, and product mix; make presentations on new and existing products to current and potential customers.
• Provide innovative problem-solving approaches to enhance organizational capabilities; use peer network to expand technical and sales capabilities and identify new sales opportunities.
• Devise innovative approaches to problems encountered, share approach with Regional Business Managers.
• Use a wide application of complex principles, theories, and concepts in the specific field.
• Create opportunities to enhance technical methodology or content through expansion of existing or development of new efforts.
• Assist in providing training to lower-level Sales staff.
• Other duties as assigned.

Required Qualifications:

• 10+ years of direct selling experience in Network Security and/or Networking space.
• Experience with Salesforce. Disciplined around forecasting.

Preferred Qualifications:

• Bachelor's degree in business, CIS, or related field preferred.
• Hold a track record of success as “rookie of the year,” President’s club, YoY attainment of quota.
• Background in sales engineering, or training in CS, IT, EE a plus.

The base salary compensation range targeted for this role based out of Gigamon’s Santa Clara, CA, Headquarters office is $106,000 - $133,000, with an opportunity to earn an annual bonus or commission (subject to terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include health insurance, health savings accounts, life, AD&D, disability, 401(k) plan with company matching contributions, paid time off (holidays, vacation, and sick), tuition reimbursement, employee assistance program (EAP), business travel accident insurance, employee discounts, and employee referral program. Additionally, employees in this position are eligible to participate in the Profit Interest Units plan.

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law. Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

Summary

A Senior Engineer is an individual who can operate independently and will be entrusted with delivering success for Optiv + ClearShark’s customers to achieve predetermined goals aligned with a statement of work. To be successful in this role, a Level I/III Engineer will be expected to specialize in a capability aligned with Optiv + ClearShark’s service practices while also contemplating which future opportunities they would like to explore. They will be expected to execute all tasks provided in a statement of work in a timely fashion and to communicate any unexpected complexities that may arise to senior leadership. This individual may be the most senior engineer on a project and will be expected to assist Associate and Level I/II Engineers with tasking. Excellent communication skills are essential for this role, as these individuals will interact with clients regularly.

• Remote support for Department of State
• Maintain a master’s understanding of the chief technologies they will be responsible for.
• Have an advanced understanding of major technologies that will surround the chief technology in their environment.
• Lead a team of engineers in developing workflows focused on tackling complex issues in an effort to solve problems efficiently. When necessary, provide mentorships for Associate, Level I, and Level II Engineers who may require it.
• Spend 5% of their time focusing on developing corporate strategy, assisting with brand identity, and support operations.
• Spend 5% of their time focusing on training and fine-tuning skills.
• Spend 10% of their time managing the day-to-day operations of their team members and their respective career development efforts.
• Spend 80% of their time on engagement delivery.

Required Qualifications

• Active Secret security clearance required.
• Cribl Certified Observability Engineer (CCOE) required.
• Security Certification (i.e, Security+, CISSP, etc) required.
• Experience working in classified environments.
• Bachelor’s degree in a related area or at least 5 years of related work experience.
• Robust understanding of identity, SIEM, cybersecurity, and infrastructure concepts.
• Strong Linux and scripting (Python, Ansible, Terraform, JSON, etc.) experience.
• Ability to troubleshoot Splunk instances.
• Strong understanding of governance and compliance, specifically with FAR, DFARs, CUI and CMMC.
• Broad understanding of FedRAMP and IL constructs.
• Strong understanding of leadership concepts and ideas.
• Strong interpersonal skills and ability to work collaboratively in a team.
• Experience leading an engineering team, preferably having handled tasking, resolving personnel issues, and providing actionable feedback.
• Ability to clearly communicate complex messages to a variety of audiences.
• Excellent problem-solving skills with a keen attention to detail.
• Willingness to travel to meet client needs.

Preferred Qualifications

• Cribl Certified Admin preferred.
• Splunk Core Certification preferred.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv + ClearShark is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

Optiv + ClearShark respects your privacy. By providing your information through this page or applying for a job at Optiv + ClearShark, you acknowledge that Optiv + ClearShark will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv + ClearShark’s selection and recruitment activities. For additional details on how Optiv + ClearShark uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.