Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

As a Partner Sales Manager, you will be responsible to develop and manage the partner business with our partners for the Public Sector sales team and will be focused on generating incremental revenue and growing partner business.

Responsibilities include generating interest in all of the Dynatrace solutions by leveraging the partner ecosystem. For both global, regional and national partners, the objective is to develop strategic relationships by creating joint business initiatives that leverage Dynatrace solutions as a fundamental component of the partner’s business.

Partner Managers will jointly develop sales strategies with their partners and implement those initiatives by working with local sales teams. Partner Managers will be required to travel selectively to meet with partners and sales teams to gain commitment to launch an initiative and ensure successful execution of the established programs.

Your role within the team:

• Understand the Partners’ business and align Dynatrace solutions to develop compelling ‘go to market’ propositions
• Qualify new Partners and demonstrate ability to effectively communicate the value of the Dynatrace solutions to both C-level’ business leaders and ‘technical’ staff members
• Develop Partners to become self-sufficient in the marketing of the jointly developed solutions
• Develop and build similar sales strategies across all Dynatrace solutions with assigned partners in region
• Communicate in region partner activities to other Dynatrace Partner managers so they can leverage that on the jointly developed partner initiatives in their regions
• Manage, Track and Report highest priority action items, results, business plan development, marketing-related successes and accurate partner forecasts, sales
• Be able to manage your time and travel expenses in accordance of the requirements of the company

Minimum Requirements:

• HS diploma or GED AND a minimum of 3 years of experience in enterprise software sales.

Preferred Requirements:

• An extensive track record in software sales, systems integration delivery / business development, channel management
• Proven experience of working with various partners in the region
• A proven track record of overachievement against targets
• A track record of recruiting Partners and generating new business revenues
• Solution development experience in a software/services environment
• Managed Services, Digital Agency, and ISV ecosystem experience is a plus

Why you will love selling and working with our Dynatrace platform:

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and rewards:

• The base salary range for this role is $120,000 - $180,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is seeking a strategic and visionary leader to join us as the Director of Post-Sales Portfolio Management. This role will be a key member of our leadership team, responsible for leading the development, management, and optimization of our service offerings to drive customer adoption, retention, and revenue growth. This role will involve defining the strategic direction for our offerings, collaborating with cross-functional teams to develop and launch new offerings, and continuously optimizing and enhancing existing offerings to meet evolving market needs and customer expectations. The ideal candidate will be a dynamic leader with a strong business acumen, deep understanding of SaaS business models, and a passion for driving innovation and customer success.

• Strategic Planning: Develop and drive the strategic direction for our service offerings, aligning with company goals, market trends, and customer needs to drive customer satisfaction, retention, and revenue growth.
• Service Offering Development: Lead the development and optimization of our service offerings, collaborating with cross-functional teams including product management, engineering, marketing, sales, and customer success, to define, develop, and launch new offerings and enhance existing ones.
• Go-to-Market Strategy: Develop and execute go-to-market strategies for new service offerings, including pricing, packaging, positioning, messaging, and sales enablement, to drive successful launch and adoption in the market.
• Customer Engagement: Engage with customers to understand their needs, challenges, and feedback related to service offerings, and use insights to continuously improve and optimize offerings and customer experience.
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the performance and impact of service offerings, and use data and analytics to drive insights, identify areas for improvement, and measure success.
• Team Leadership: Lead and mentor a team of service offer managers and specialists, providing guidance, support, and development opportunities to ensure their success and professional growth.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including product management, engineering, marketing, sales, and customer success, to ensure alignment and coordination in delivering value to customers and driving business success.

Minimum Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
• Proven experience (5 years) in product management, marketing, or business development roles within the software industry, with a focus on defining, developing, and managing service offerings.

Preferred Requirements

• Deep understanding of SaaS business models, enterprise software solutions, and market dynamics, with a track record of driving customer satisfaction, retention, and revenue growth.
• Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate market insights and customer needs into actionable strategies and plans.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders.
• Results-oriented mindset with a focus on driving business impact and delivering measurable results.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
• Highly organized with strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
• Some travel will be required but will typically be less than 25%.
• This role will have people leader responsibilities

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, annual salary of $172000 - $210000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is seeking a Director of Customer Education, who will be responsible for designing, developing, and executing comprehensive educational programs to empower our customers with the knowledge and skills necessary to maximize their success with our product. The Director of Customer Education will lead a team of enablement program managers, advisors and instructional designers to provide engaging and effective learning channels to customers, partners and internal employees with a variety of preferred learning styles. This role requires a blend of strategic thinking, instructional design expertise, and leadership capabilities to drive impactful learning experiences that contribute to customer satisfaction, retention, and advocacy. The Director of Customer Education will also collaborate closely with cross-functional teams such as go-to-market, product teams, sales and marketing to ensure alignment between educational initiatives and business goals, as well as continuously assessing and improving the effectiveness of our customer education efforts.

• Develop a strategic vision and roadmap for customer education initiatives aligned with company objectives, thereby leveraging customer education to drive adoption, retention and growth.
• Spearhead the design and development of educational channels, including online courses, tutorials, webinars, live training and product onboarding offerings while utilizing instructional design best practices.
• Define a learning strategy, combined with a content management strategy to drive development efficiency and quality of learning content.
• Manage a team of enablement program managers, advisors and instructional designers, providing guidance, mentorship, and support to ensure high-quality deliverables and professional growth.
• Collaborate with product management, marketing, customer success, customer support and other departments to identify educational needs and opportunities throughout the customer journey.
• Establish metrics and key performance indicators (KPIs) to measure the effectiveness and impact of customer education programs, regularly analyzing data to drive continuous improvement.
• Engage with customers directly through workshops, seminars, and other events to gather feedback, understand their learning preferences, and promote ongoing learning and skill development.
• Stay informed about industry trends, best practices, and emerging technologies in customer education, integrating relevant innovations into our strategies and approaches.
• Manage budgets, resources, and vendor relationships effectively to optimize the efficiency and scalability of customer education initiatives.
• Act as a thought leader and advocate for customer education internally, promoting its importance and demonstrating its impact on customer satisfaction, retention, and overall business success.

Minimum Requirements

• Bachelor's degree in Education, Instructional Design, Communications, Technology, Business or related field. Advanced degree preferred.
• Proven experience (5 years) in a leadership role within customer education, with demonstrable results achieved at a SaaS company.

Preferred Requirements

• Strong understanding of instructional design principles, adult learning theory, and educational technologies.
• Excellent communication and presentation skills, with the ability to convey complex concepts clearly and effectively to diverse audiences.
• Demonstrated ability to manage and inspire a team, fostering a culture of collaboration, innovation, and continuous learning.
• Strategic mindset with the ability to translate business goals into actionable educational initiatives and measure their impact.
• Experience working cross-functionally with product, marketing, sales, and support teams to achieve shared objectives.
• Proficiency in learning management systems (LMS), content authoring tools, and other relevant software applications.
• Highly organized with strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
• Passion for customer success and a commitment to delivering exceptional learning experiences that drive value and satisfaction.
• Some travel will be required, but will typically be less than 25%.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, annual salary of $172,000 - 210,000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.