Build your career in cybersecurity -
your way

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Concierge Security Analyst to be part of making this happen.

About the Role:

The Technical Lead is an expert level Security Engineer, recognized in multiple technical domains and at delivering Arctic Wolf security services outcomes in Security Services (S2). This role analyzes the “bigger picture” of operations to evolve methods, drive efficiencies and consistency, and further our depth of detection and response. The Technical Lead works closely and collaboratively with the different levels of engineers in S2 and other departments in Arctic Wolf to fulfill key responsibilities:

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

• Provide technical leadership and guidance for the S2 team
• Write technical scripts to automate different tasks and events within the S2 team
• Provide proactive technical solutions to problems within the Arctic Wolf using scripts and automation
• Ability to execute most technical roles within the S2 for spikes and unexpected high volume periods
• Be the expert and help the team better understand security incidents, attacks used, and the processes used in S2
• Ability to investigate incidents at a detailed level, leveraging expertise developed over your career
• Incident response and coordination; guiding security incidents through their lifecycle
• Provide proactive security recommendations to customers regarding secure configurations and hardening
• Ability to identify the areas where a process can break, and ideas to solution these gaps
• Independently run defined programs and projects supporting enhanced efficiency or technical guidance to S2

Extended Team Support:

• Customer escalations and develop plan of actions for Service Improvement Opportunities by focusing on factors including human, process, and technology
• Viewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platforms
• Ability to clearly articulate technical requirements on behalf of the cSOC to internal teams and partners
• Efficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutions
• Creates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalability
• Support the integration configuration for a range of tools
• Supporting all continuous improvement initiatives, and providing solutions on lessons learned reviews
• Assist the Team Leaders, Managers, and Directors with the following:
• Recruiting, assessment, and onboarding of new team members
• Skills assessment, mentorship and coaching of team
• Implementing defined change through the leader

You are not responsible for any performance management aspects and will not be in a position of having direct reports. This is a highly skilled individual contributor role.

Who You Are:

You have a passion for automation, change, growth, and most importantly a passion for the utmost security of our customers. You thrive in fast-paced environments with continually evolving priorities and have a positive can-do attitude. You are a critical thinker that continually learns, can navigate uncertainty, and provide technical direction to others on the fly. You love to provide technical mentorship to others and to work with challenging customers. You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels across the entirety of Arctic Wolf. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Your experience could look like:

• 5+ years Industry experience; Information Security, Network Security, or Cyber Security roles
• Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines
• Excellent communication skills, both written and verbal
• Excellent analytical, problem-solving, and prioritization skills
• Attention to detail in adherence to Arctic Wolf policies, procedures, and standards
• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred

Required Qualifications:

• Deep technical competency in three (3) of the following, and at minimum a resourceful generalist in:
• Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etc
• Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc
• Authentication – AD, SSO, MFA, etc
• IaaS – cloud services, AWS, Azure, GCP
• End Point – MDM, EDR, EPP, AV
• SaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc
• Know how to use one or more scripting tools and languages such as Python, Bash, Go, and/or Power Shell

Preferred Qualifications:

• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive

Additional skills and experience:

• Proficiency in multiple of these additional areas or technologies:
• Secure DevOps for working in the cloud
• Security forensics
• Malware analysis
• E-discovery
• Threat containment
• Firewall and IDS provisioning
• Proxy and content filtering provisioning
• Authentication and identify management
• Risk and vulnerability assessment
• Network and security auditing
• Network troubleshooting
• Penetration testing
• Attack simulation

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave
• 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

Summary

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Vice President of Program Management and Strategic Projects within our Security Services division to be part of making that happen.

As the Vice President of PM and Strategic Programs you will play a pivotal role in shaping and driving the strategic direction of our service offerings. Reporting directly to the SVP Security Services, you will be responsible for the development, execution, and management of critical programs that align with our strategic goals and enhance our cybersecurity posture as well as guiding the S2 programs in coordination with the Product and Engineering organizations. Your leadership will ensure that our projects and initiatives meet the highest standards of excellence, innovation, and effectiveness. Your collaboration with other service leaders and product teams will coordinate taking new offerings to market aimed at growth in net annual recurring revenue and establishing beachheads in new markets

Company Overview

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), Great Place to Work - Canada (2021-2024), and on the list of Best Workplaces in Technology (2024) in Canada. As well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk—we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

• Lead the strategic planning and execution of key service programs that contribute to the company’s mission and growth objectives
• Work closely with the SVP Security Services to identify, implement, and measure opportunities for service innovation and operational excellence (to potentially include Lean Six Sigma) enhancements in our MDR, MR, MA, IR, Tech Support, and other offerings.
• Work closely with senior leadership to drive strategic decisions and manage the financial success of the service delivery strategy and business plan.
• Develop and maintain a comprehensive understanding of the cybersecurity landscape, including emerging threats and trends, to inform strategic business and operational decisions.
• Own the strategy and drive the requirements for productization of S2 related capabilities such as Concierge Tiering, Threat Hunting, but also the definition of the service and operational models.

Operational:

• Own, enhance, and operate the Security Services analytics and metrics program
• Coordinate cross-functional teams such as Product, Finance, Marketing, IT, and Legal across the company to ensure the successful delivery of defined service objectives.
• Engage with key customers and partners to gather feedback and insights that drive continuous improvement in our Security Services.
• Oversee the management of program budgets, ensuring resources are allocated effectively to achieve strategic goals.
• Partner with Product leadership to ensure the successful launch of new products and features
• Oversee the Security Service Training, Technical Leads, and Business Operations functions
• Monitor and report on the progress of strategic programs to senior leadership, providing insights and recommendations to guide future direction.
• Foster a culture of excellence, innovation, and accountability within the team and across the organization.

Required Qualifications:

• A minimum of 10 years of experience in strategic program management, preferably in the cybersecurity or related IT sectors.
• Proven track record of leading large, global-scale, strategic initiatives to successful completion.
• Strong leadership skills, with the ability to inspire and mobilize diverse teams towards a common goal.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Deep understanding of the cybersecurity industry, including cyber services, threat landscapes, and regulatory requirements.
• Exceptional communication and interpersonal skills, capable of engaging effectively with all levels of the organization and external stakeholders.

Preferred Qualifications:

• Operational excellence or Lean Six Sigma experience and certification is preferred.
• Bachelor's degree in Business, Information Technology, Cybersecurity, or a related field; MBA or relevant advanced degree is preferred.

Don’t meet all the requirements? That’s okay! We still want you to apply. We have many opportunities, and we are always looking for top talent.

<b>Security Requirements</b>

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

• You will partner with the Arista Account Managers to understand customer challenges and conduct whiteboard network architectural reviews. In addition, you will conduct Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wi-Fi) networking solutions, CloudVision (Network Automation), Security (Network Detection and Response), Endpoint Security (Network Access Control), and Real-time Fabric Monitoring solutions (Network Packet Broker.)
• You will architect, design, and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VxLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and Campus network designs, and network deployments using new products and features.
• Create design guidelines and recommend improvements to customers for the networks they support
• Partner with Sales Team to respond to RFP/RFQs
• Provide feedback to Product Management and Engineering
• Represent Arista at industry events and conferences
• Keep up to date on competitive solutions, products, and services
• Author white papers on technology and product

Required Qualifications:

• You possess at least 5+ years of L2/L3 networking design and implementation experience focusing on Data Center and Campus networks.
• You possess expert-level expertise in routing and switching, including L2/L3 protocols.
• Expert knowledge in three or more of the following areas: Ethernet, RSTP/ MSTP, VLANs, IP Routing, TCP/IP, BGP, eBGP, VxLAN, EVPN, Multicast, Spanning Tree, QoS
• Expert-level knowledge of industry-standard CLI

Preferred Qualifications:

• Bachelors degree in technical fields preferred
• Network Industry Certification preferred, such as ACE-L4, ACE-L6, ACE-L7, and others.
• Demonstrated work experience as either a Sales Engineer, Solutions Architect, Pre-Sales SE, or Network Consulting Engineer preferred
• Previous experience with network overlays is preferred.
• Previous experience building network automation using Python and Ansible desired.
• Knowledge of competitive products, solutions, and services
• Ability to write white papers a plus
• Local to the area

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.