Security Analyst II

Location: Tampa, FL (onsite)

Shift: 9am-5pm est Monday-Friday

Deepwatch is looking for a highly motivated, self-driven, technical analyst dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our Security Operations Center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. You'll be an integral part of supporting our customers by understanding their bespoke environment, needs and challenges. You will be playing a key role in supporting some of the top organizations in the world, and have the opportunity to develop your skills by working with the best responders in the industry.

Who We Are

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

• 2023, 2022 and 2021 Great Place to Work® Certified
• 2023 and 2022 Forbes America’s Best Startup Employers
• 2023 and 2022 Fortress Cybersecurity Award
• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
• 2022 Cigna Healthy Workforce Silver Designation
• 2022 Cybersecurity Excellence Award for MDR

• Support incident handling processes across multiple platforms and security technologies including Windows, Linux and macOS
• Provide in depth analysis from escalated requests originating from Security Analyst 1
• Validate suspicious events by performing investigations using SIEM and SOAR technologies, leveraging Deepwatch proprietary tooling, intelligence and OSINT, TTPs and IOCs
• Identify gaps in customer environments, data ingested or configuration errors which reduce telemetry quality
• Work with customer and leadership to surface and resolve concerns
• Provide support to Security Analyst I including coaching and training as necessary
• Leverage your knowledge of Alert Triage, SOC Operations, and Defense in Depth (DiD) to contribute to projects for overall customer success
• Produce high-quality written and verbal communications, recommendations, and findings to customer management in a timely manner
• Surface opportunities for improvement in the squad and for the customer and be a change agent for measurably improving our customer security posture and experience
• Continue to sharpen your skills and capabilities on the job, and through the Deepwatch development program

Required Qualifications:

• Have a strong understanding of cyber security principles, concepts and practices including the ability to perform a complete and thorough incident investigation and triage with very limited support from Analyst III’s
• Know your way around SIEM platforms (Splunk preferred), how to perform queries and leverage various log sources to perform investigations
• Operate autonomously requiring minimal support on investigative actions
• Competency with in-depth header analysis, hashes and Windows/macOS/Linux logs
• Demonstrate the ability to pivot to other log sources, cloud systems or consoles to perform a comprehensive analysis from multiple data sources.
• Have a basic understanding of modern EDR, email security and cloud identity platforms
• Strong written and verbal communication skills including the ability to write well-written reports and analysis that’s thorough, accurate and complete.

Preferred Qualifications:

• Support Analyst I and learn from Analyst III when you need helping hand
• A desire to support others and uplift the program and team through updating training materials and SOPs
• Sec+, CySA, CEH, GSEC, or equivalent certification preferred

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Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

• Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings
• Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
• Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
• Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
• Additional responsibilities include working with our team to improve process, identify training gaps and share ideas

Minimum Requirements:

• Bachelor’s degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.
• 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way

Preferred Requirements:

• Experience in data driven analysis - excellent at working with, understanding, analyzing data
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
• Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
• Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Operates with a customer first focus
• Proven ability to work under pressure and to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
• Thinks proactively and tries to develop solutions rather than wait for an answer
• Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
• Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.

Employees Can Work Remotely Within the United Sates with residence 45 miles distance outside of local office.

DOE, annual salary of $75K - $90K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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• Provide one-stop-shop support to Sales and Sales Management by assisting them through the sales process, including internal processes and Salesforce inquiries.
• Coordinate with cross-functional teams (Finance, Product, Partners, Deal Desk and Legal to name a few) to ensure timely deal cycles.
• Proactively communicate status updates and “remove the noise” so that the sales team can focus on selling.
• Pursue and leverage feedback from Sales Team and other stakeholders in order to proactively collaborate with Sales Ops Leadership on process and systems improvements.
• Organize operational trainings and general cadences with Account Executives and Sales Management on an ongoing basis.

Minimum requirements:

• 1+ years of experience.
• Live in East or Central Time Zone. And is open to working West Coast hours occasionally.
• Bachelor’s degree or equivalent education or experience required.

Preferred requirements:

• 1-2 years of work experience, ideally in Sales, Sales Operations, Finance, or a related field.
• Microsoft Package: Excel, PowerPoint, and Outlook.
• General understanding of Customer Relationship Software (CRM).
• Salesforce.com experience.

To be successful in this role, we need someone who has...

• High energy, and driven self-starter who can learn on the fly and embrace change.
• Excellent time management and organizational skills, with the ability to manage multiple tasks and re-prioritize workflow, as necessary.
• Ability to remain professional and calm under tight deadlines and due dates, while remaining laser focused on attention to detail.
• Excellent interpersonal and collaboration skills in order to work efficiently within a team while having the ability to complete tasks and make decisions independently.
• Strong “customer first” attitude.
• Knack for finding solutions to problems.

Additional Information

Why you will love selling and working with our Dynatrace platform

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and rewards

• The base salary range for this role is $44,000 - $55,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.