Summary Information about the Role and Company Overview

We are seeking a skilled Sr. Technical Project Manager to join our Adobe Practice Team.

This role can be located almost anywhere in the U.S.

The Sr. Technical Project Manager (Adobe Practice) will coordinate the administrative aspects of multiple projects from inception to completion, focusing on tracking deliverables and monitoring and reporting on project performance. The ideal candidate will have strong leadership qualities, excellent communication skills, and a proven track record of delivering projects on time and within budget. Responsibilities include defining project scope, resource demand planning, meeting milestones, and maintaining comprehensive project documentation. Additionally, the role familiarity with utilizing multiple frameworks (e.g., agile, waterfall), aligning them with organizational goals, and overseeing the integration of architecture components across projects. Candidates should have a strong understanding of project management concepts, frameworks, and methodologies and experience in leading enterprise architects.

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop and maintain project plans, schedules, and budgets across 3-4 active client engagements.
• Manage project resources, including assigning tasks, tracking progress, and resolving issues.
• Ensure project milestones and deadlines are met.
• Monitor and report on project progress to stakeholders.
• Identify and mitigate project risks.
• Manage changes to project scope, schedule, and budget.
• Coordinate with cross-functional teams to ensure project success.
• Ensure project documentation is complete, current, and stored appropriately.
• Lead and manage enterprise architecture projects, ensuring alignment with organizational goals and strategies.
• Utilize enterprise architecture frameworks, ensuring they are scalable, sustainable, and aligned with industry best practices.
• Oversee the development and implementation of architecture standards, guidelines, and principles.
• Collaborate with IT and business leaders to align enterprise architecture with business needs and technological advancements.
• Ensure the integration of enterprise architecture components (business, data, application, technology) across various projects.
• Identify and promote the use of architectural patterns and solutions that improve efficiency and effectiveness.
• Oversee and mentor enterprise architects, fostering a collaborative and innovative environment.
• Ensure the enterprise architecture governance process is followed and maintained.

Required Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of proven experience as a Project Manager in a similar industry.
• Strong understanding of project management principles.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in project management software.
• Experience in managing enterprise architecture projects and leading enterprise architects.
• Deep understanding of enterprise architecture concepts, frameworks (such as TOGAF or Zachman), and methodologies.
• Ability to translate business strategies into actionable architectural plans.
• Knowledge of emerging technologies and how they can be applied within an enterprise architecture.

Preferred Qualifications

• Experience with Adobe Workfront is preferred
• PMP certification is a plus.

Homebased - Conway, Arkansas

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We seek a strategic, customer-focused Senior Manager to lead our Premium Support Team, which delivers high-touch, personalized support for our most strategic customers. This global team of engineers works closely with assigned accounts, providing proactive, consistent, and expert support on all customer issues, ensuring a superior support experience across all time zones. The Sr. Manager will play a key role in building and nurturing strong customer relationships, driving team performance, and optimizing support strategies to meet and exceed customer expectations. Our ideal candidate has hands-on experience leading a Premium Support team and excels in mentoring, motivating, and driving team performance. They are passionate about fostering team growth to support an expanding customer base and ensuring exceptional service for our most strategic accounts.

• Lead and mentor a team of dedicated Premium Support Engineers, ensuring high performance, engagement, and professional growth.
• Foster a collaborative, customer-centric culture within the team, ensuring alignment with company values and customer success objectives.
• Ensure the team provides comprehensive, responsive support across all time zones, maintaining the highest standards of quality and timeliness.

Customer Success & Relationship Management

• Serve as the primary escalation point for Premium Support issues, working to resolve complex, high-stakes challenges and ensure customer satisfaction.
• Build and maintain trusted relationships with strategic customers, providing executive-level insights, updates, and proactive support planning.
• Actively partner with Account Management, Customer Success, and Sales to ensure that support efforts align with broader account strategies and customer goals.

Operational Excellence & Continuous Improvement

• Develop, track, and analyze KPIs and metrics to monitor support effectiveness, identify areas for improvement, and drive accountability.
• Implement best practices in support workflows, case management, and incident resolution to enhance customer experience and team efficiency.
• Collaborate with cross-functional teams (Product, Engineering, Services, and Customer Success) to ensure effective knowledge sharing and swift issue resolution.

Strategic Planning & Execution

• Create and execute strategic plans to scale and optimize the Premium Support model, enabling effective global support coverage.
• Identify and implement tools, resources, and training needed to continuously elevate the team’s technical skills and customer engagement capabilities.
• Keep up with industry trends and customer feedback to proactively evolve the Premium Support offering, ensuring alignment with the needs of our most strategic customers.

Required Qualifications:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent experience.
• 7+ years in a customer support or technical support role, with at least 3 years in a people management role.
• Experience managing support for enterprise-level, strategic accounts, with a deep understanding of customer success and relationship management.
• Proven success in managing global teams, with an emphasis on alignment across time zones and collaboration.
• Excellent communication skills with a customer-first mindset, capable of engaging effectively with executive-level stakeholders.
• Strong analytical skills with a track record of using data to drive decision-making and process improvements.
• Proficiency in support software and platforms (e.g., Salesforce, Zendesk) and familiarity with CRM and case management best practices.

NA

**Jr. Business Risk Analyst

Location: Hybrid in Washington, DC or Remote in the United States

US Citizenship Required**

The Position

BVGS is a high growth technology company with a focus on protecting critical national security and commercial supply chains. We leverage diverse datasets and collection techniques to proactively illuminate supply chains and identify areas of risks for our clients. Our unique outside-in approach depends on continuous innovation in building, developing, and exploiting a vast data ecosystem. Our Risk Operations team is looking for a new member to advance the state of the art in our field. The Jr. Business Risk Analyst serves as a specialist on semi-complex to complex analytical actions. This position reports to the Senior Business Risk Analyst and works with a team to conduct all-source analysis and develop multi-source products on risks to client systems and programs. All 202 SCRM deployments and ongoing supply chain monitoring involves the Business Analyst who is passionate and knowledgeable about delivering tailored, timely, and highest quality insights at each step of the process.

About BlueVoyant

At BlueVoyant, we recognize that effective cybersecurity requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, work as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry-leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Disclaimer: Please note that pursuant to contractual requirements and applicable law, in order for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status. Furthermore, individuals may be subject to additional background checks and fingerprinting.

• Research and analyze client’s supply chain, risks impacting the supply chain, and data applicability for client-focused DoD programs and systems
• Categorize, score, and analyze risk events for applicability to each client’s unique risk profile
• Be prepared to brief or develop a narrative on research and analysis used to identify insights to risks impacting the client’s supply chain
• Supplier name reconciliation research
• Research on premium commercial platforms for which 202 Group has a license
• Assist 202 analyst team on other tasks associated with Risk Operations
• Make recommendations on operational matters to Senior Analyst

Required Qualifications

• Bachelor’s degree
• Demonstrated research experience
• Strong analytic background and experience delivering data-driven insights with impact to senior decision-makers.
• The ability to conduct complex analysis with an emphasis on DoD programs and systems
• Ability to work on complex risk projects in support of customer requirements
• Knowledge in defense systems and national security industrial policy
• Ability to learn new topics quickly and apply knowledge.
• Ability to communicate clearly, concisely, and with accuracy, both orally and in writing
• Experience with Microsoft Office Programs
• Team player who works in a professional manner

Preferred Qualifications

• Relevant college work on defense or national security industrial base issues preferred
• Prior work experience in other government agency or military experience preferred

BlueVoyant Candidate Privacy Notice

To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice