Technical Support Lead - USA (Remote)

Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 HPE-IAPP Innovation Award.

The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key member of our frontline Customer Success team, you will help craft the company's customer support strategies, building strong relationships with customers and collaborating with cross-functional stakeholders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Ideally you will have a strong technical background with experience in triage, troubleshooting and solving of customer issues and implementations. Pre-sale or post-sale Solution Architecture background would be considered advantageous.

About Us

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti's solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.

• Diagnose, troubleshoot and resolve issues with assigned clients, implementations, training, increase adoption, ensure retention, and high levels of customer satisfaction
• Respond to technical support tickets to help establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
• Propose simple and effective solutions building trust and rapport, highlighting best practices, and proper logging of all issues
• Provide accurate feedback to customers promptly in accordance with SLA’s
• Facilitate interaction and workflow between team members, including engineering and account team, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare accurate reports promptly and maintain the highest level of customer satisfaction

Required Skills and Qualifications

• 3-5 years of experience in customer support, customer success and 1-2 Years in Cyber/Data Protection
• Strong verbal and written communication, critical thinker, and customer focused attitude
• Good technical knowledge
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Prior experience working with customers from North America, Europe or Asia Pacific providing support or training for a technology-based product

Preferred Qualifications

• Bachelor’s degree
• Knowledge of Salesforce and project management tools

NA

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

• Deploy and maintain server infrastructure and highly available solutions to satisfy business objectives both in the cloud and on premises
• Manage virtualized infrastructure under VMware ESXi 7/8 and Amazon EC2
• Responsible for maintaining security standards, patch deployment and vulnerability remediation across server infrastructure
• Administers Microsoft Office 365 and email security products
• Manage internal and external DNS using Microsoft and 3rd party vendors
• Manages and maintains cloud based Nasuni file storage
• Responsible for the integration of SaaS vendors with Azure, AD and/or Office365 including implementation of single sign on (SSO)
• Supports and continues to enhance user account lifecycle automation using solutions such as Microsoft Identity Manager or Entra Identity Governance
• Configures and monitors SaaS based infrastructure backup solutions such as Cohesity and Avepoint
• Communicates and effectively interacts with people across cultures, ranges of ability, genders, ethnicities, and races
• Consistently display an outstanding customer service attitude
• Acts as a business partner to multiple organizations, recommending secure processes and systems
• Develops documentation and maintains knowledge base to document solutions and define procedures
• Mentors junior staff and cross trains peers and other teams on areas of expertise

Required:

• 10+ years relevant experience
• HS Diploma or GED required

Preferred:

• Bachelor's degree preferred
• Expert knowledge of VMware ESXi in an enterprise environment
• Detailed knowledge of Microsoft server products including (Windows Server (2016/2019/2022)
• Experience managing Microsoft Entra ID and Active Directory
• Experience working in heterogenous environments that include Microsoft and Linux servers
• Advanced Powershell automation scripting skills including interaction with REST API and/or database services
• Work as part of a team to support global operations of Dynatrace’s computer systems and applications
• Outstanding written and verbal communication skills
• Industry certifications from VMware, Microsoft or AWS highly desirable

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, annual salary of $100K - $130K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Customer Account Executive, Commercial

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Are you passionate about building and nurturing customer relationships while driving business growth? HackerOne is seeking a Customer Account Executive to join our dynamic sales team. In this role, you will focus on expanding existing customer accounts and identifying new business opportunities within our target market segment.

Your Journey at HackerOne:

As a Customer Account Executive, your primary responsibility will be to cultivate relationships with our valued existing customers and strategically identify opportunities for business expansion. You will play a pivotal role in driving revenue growth and promoting HackerOne's products and services to help customers enhance their cybersecurity programs.

Mission of the Customer Account Executive Team at HackerOne:

Our mission is to empower customers to run world-class security programs by leveraging HackerOne's products, services, and global community of hackers. As a Customer Account Executive, you will contribute to this mission by delivering exceptional customer experiences and driving business outcomes for our clients.

• Manage the end-to-end sales cycle for assigned customer accounts, from lead to close.
• Meet and exceed monthly, quarterly, and annual sales quotas.
• Develop and qualify customer leads to generate new business opportunities.
• Conduct presentations and demonstrations of HackerOne's platform, both online and in person.
• Collaborate with Renewals Managers and Customer Success Managers to develop strategic plans for account growth.
• Understand customer needs and challenges to effectively communicate how HackerOne can address them.
• Utilize Salesforce for lead, account, and opportunity management.
• Maintain accurate quarterly sales forecasts.

Required Qualifications

• 2+ years of software or web technologies sales experience, preferably selling to a technical audience.
• Proven track record of success in a sales environment, exceeding targets and quotas.
• Strong presentation and communication skills, both verbal and written.
• Ability to understand and articulate technology solutions and their value propositions.
• Collaborative mindset with the ability to work effectively in a team environment.
• Intellectually curious and adaptable to change.
• Strategic thinker with the ability to identify and pursue business opportunities.

Preferred Qualifications

• Security industry knowledge is not required but considered a plus!

• #LI-Remote
• #LI-SM1
• We are a Circle Back Initiative Employer and commit to responding to every applicant.
• We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
• Employment at HackerOne is contingent on a background check.
• HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.
• This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
• For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.