Build Your Career in Cybersecurity -
YOUR WAY

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

• Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Work directly with ETAC and Engineering to get customer issues resolved
• Have a thorough understanding of software release and bug cycles
• Conduct multi-vendor troubleshooting
• Has visibility across the entire organization and Executive Leadership
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
• Provide on-call support 24x7 on an as needed basis & provide coverage on weekends and public holidays as needed

Required Qualifications

• 5+ years related experience
• Required experience with TCP/IP
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Excellent written and verbal communication skills
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Bachelor's degree or equivalent military experience required

​

Preferred Qualifications

• Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
• Knowledge of VM and multi cloud environment is preferred
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
• Advanced certifications such as CCNP CCIE/JNCIP, JNCIE/PCNSE - a plus

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

​

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94000 - $152000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

​

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at disability@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Company Description

​

Our Mission

​

At Palo Alto Networks® everything starts and ends with our mission:

​

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

​

Who We Are

​

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

​

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

​

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

• Technical Marketing Strategy - Develop, continuously refine, and execute the technical marketing plan for critical accounts to drive engagement and sales
• Content Creation - Create, maintain, and deliver effective technical tools, whitepapers, demos, videos, and technical training for sales teams, customers, and partners
• Automation Leadership - Lead automation initiatives within and across cross-functional teams, striving to achieve technical and operational excellence throughout the release process
• Competitive Analysis - Conduct competitive research and testing to identify key advantages of our product lines and effectively communicate them to sales, customers, and partners
• Technical Evangelism - Act as a key technical evangelist for Palo Alto Networks, speaking at seminars, conferences, customer briefings, and internal meetings
• Product Enhancement - Collaborate with engineering to identify product gaps based on competitive analysis and work with Product Management (PM) to drive enhancements
• Domain Authority - Serve as the domain authority on Palo Alto Networks products, providing Systems Engineers with information on competitive questions
• Sales Support - Identify sales challenges arising from competitive situations and provide viable solutions
• Technical Documentation - Document technical concepts to ensure our products are well understood and utilized to their fullest potential
• Competitive Lab Setup - Setup and maintain a competitive test lab, including test harness, competitive products, and automation environment
• Product Testing - Configure and test competitive products, evaluating their strengths in security efficacy and product features
• Own the technical product areas in Prisma Access/SSE/SASE domain.
• Customer Focus - Maintain a passion for the customer journey, user experience, and usability with a knack for simplicity

Required Qualifications

​

• Experience - 5+ years of experience as a Technical Marketing Engineer in the network/cybersecurity field or as a DevOps/Solution Architect, preferably for networking or data security products with focus on RUM, Observability, DEM, or APM is a plus
• Technical Proficiency - Automation experience with Java/Python, SASE/SSE expertise - SWG, CASB, DLP, FWaaS protocols, Threat Protection, Virtualization, Cloud Infrastructure knowledge - GCP, AWS, Azure
• Agility - Ability to deliver high-quality work in an agile, fast-paced environment
• Networking Knowledge - Prior experience with networking; cloud security experience is an added advantage
• Track Record - Proven track record of creating products from concept to market success
• User Experience Focus - Strong focus on end-user experience and data visualization tools and technologies
• Communication Skills - Excellent written and verbal communication skills, strong presentation skills, and trade show experience - Capable of communicating at both business and technical levels with internal teams, customers, partners, and executives
• Customer Advocacy - Strong customer advocacy skills with experience in handling difficult customer situations
• Initiative - Fast learner with strong initiative and a sense of ownership, committed to getting things done
• Automation Expertise - Experience with automation tools, building dashboards, etc.
• Documentation Skills - Experience in writing and editing technical documentation and operational procedures

​

Preferred Qualifications

​

• NA

The Team

​

To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.

​

This team provides the behind-the-scenes support for our products by being a source of information for our Systems Engineers, staying on top of the environment we sell in and helping to implement technical solutions based on our clients' feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission.

​

Compensation Disclosure

​

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $159000 - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

​

Our Commitment

​

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

​

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

​

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

​

All your information will be kept confidential according to EEO guidelines.

Company Description

​

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

​

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

​

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

​

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
• Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.
• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
• Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy.
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Experience

​

• 6+ years experience in pre-sales/sales engineering
• Understanding of data networking and/or modern application design and cloud architectures
• Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
• Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
• Creating and delivering technical presentations, workshops, or technical validation engagements
• Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English

The Team

Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to transform their security architectures.

​

You are empowered with unmatched systems and tools and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers’ cybersecurity partner of choice, protecting their digital way of life.

​

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

​

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

​

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

​

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + commission target (for sales/commissioned roles) is expected to be between $198,000 - $250,0000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

​

All your information will be kept confidential according to EEO guidelines.