Technical Solutions Engineer - NDO

Arista

Remote Eligibility

Hybrid

Domain

Product

State

North Carolina

City

Cary

Job Description

Posted on:

February 10, 2025

Primary NIST Speciality

NIST Sub-speciality

Seniority

Experienced

Salary ($K)

Summary and company overview

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Responsibilities

Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
Respond to customer product inquiries via telephone or email.
Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
Troubleshoot problems with hardware/software applications and recommend corrective action.
Recreate customer network issues in a dedicated lab environment (as needed).
Document customer communication and recurring technical issues to support product quality programs and product development.
Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.

Job Requirements

Required Qualifications

Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM

Preferred Qualifications

General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
Familiarity with any or some of the following is a plus
Overlay platforms VMWare NSX, Cisco ACI
Terraform ; Public clouds (AWS, Azure, GCP)
Golang ; Prometheus/Grafana ; SSO (OIDC and SAML)
Git (branches, commits, etc), GitHub/GitLab
Arista Validated Design

Additional commentary

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.