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As a Strategic Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth through a proactive, white-glove approach. Leveraging a deep understanding of both the customer's business goals and Darktrace product offerings, you will develop strong relationships with key stakeholders and align our solutions to their evolving needs. The ideal candidate will have demonstrated success in delivering a first-in-class customer experience to enterprise-level organizations, as well as experience partnering with cross-functional teams and internal executives.
Location: Select candidate must be based in New York.
Please Note: We operate under a hybrid model, 2-3 days per week onsite is the minimum expectation.
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.
Required Qualifications
Preferred Qualifications
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As a Strategic Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth through a proactive, white-glove approach. Leveraging a deep understanding of both the customer's business goals and Darktrace product offerings, you will develop strong relationships with key stakeholders and align our solutions to their evolving needs. The ideal candidate will have demonstrated success in delivering a first-in-class customer experience to enterprise-level organizations, as well as experience partnering with cross-functional teams and internal executives.
Location: Select candidate must be based in New York.
Please Note: We operate under a hybrid model, 2-3 days per week onsite is the minimum expectation.
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.