• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
• Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust and Illumio product initiatives.
• Lead and drive challenging requests across simultaneous client engagements.
• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions.
• Perform health checks, document findings, and provide best-practice recommendations.
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion.
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
• Collect metrics and develop reports that illustrate project health and progress.
• TRAVEL: Although this is a home-office-based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year.
• Soft skills, personality/culture profiles, and technical skills that aren’t necessarily required but desirable.
• Education, experience level, other bare-minimum technical skills.

Required Qualifications:

• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects, and executives.
• Experience deploying enterprise security solutions
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
• Be effective working independently and in a team setting.
• 5-10 years of experience supporting SaaS enterprise software

Preferred Qualifications:

• Bachelor’s degree in engineering or science.
• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors.
• Experience with integrating heterogeneous security environments.
• Familiarity with SIEM and SOAR in enterprise customer environments.
• Strong organizational skills with the ability to handle multiple client.

No Agency Submissions Accepted.

Location: This is a remote position. Ideally, this person would be located in the D.C area, but we are open to most locations if you have TS Clearance.

Note: This TAM will work closely with our government customers and requires applicants to hold an active TS clearance.

Compensation:

$ 150,000 USD - $ 180,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.

Our Commitment:

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.