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We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com).
The SOC Analyst I is responsible for provisioning, de-provisioning, and troubleshooting all business and residential fiber and copper orders for voice (5E and SIP), DSL, VDSL, BXL, Video, MDUs, WIFI, and any other Lumos Features. Works closely with Business Sales Support to Provision/Activate Hosted Voice, PRIs, IADs and SIP trunking in the Lumos Markets. Works closely with Service Operations to activate all copper or fiber services. Exposure to troubleshooting MetroE. Responsible for all Network Grooming projects for enhancement, consolidations, and decommission of old equipment. This team has measurable goals for provisioning errors, call queue availability and QA monitoring and mttr resolution metrics. Acts as point of contact for Service Technicians performing advanced troubleshooting. This position is operating in a 24/7 environment. Position will require the ability to identify and troubleshoot issues in a high-pressure environment. Responsibilities include working autonomously, performing repair and provisioning functions for our service technicians which include verify alarms, correlate alarms, and engaging Tier II/III SOC Analysts when needed to provision new services and repair existing ones.
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We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com).
The SOC Analyst I is responsible for provisioning, de-provisioning, and troubleshooting all business and residential fiber and copper orders for voice (5E and SIP), DSL, VDSL, BXL, Video, MDUs, WIFI, and any other Lumos Features. Works closely with Business Sales Support to Provision/Activate Hosted Voice, PRIs, IADs and SIP trunking in the Lumos Markets. Works closely with Service Operations to activate all copper or fiber services. Exposure to troubleshooting MetroE. Responsible for all Network Grooming projects for enhancement, consolidations, and decommission of old equipment. This team has measurable goals for provisioning errors, call queue availability and QA monitoring and mttr resolution metrics. Acts as point of contact for Service Technicians performing advanced troubleshooting. This position is operating in a 24/7 environment. Position will require the ability to identify and troubleshoot issues in a high-pressure environment. Responsibilities include working autonomously, performing repair and provisioning functions for our service technicians which include verify alarms, correlate alarms, and engaging Tier II/III SOC Analysts when needed to provision new services and repair existing ones.