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Grow your career. Drive innovation.
At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.
Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.
The Service Desk Level 2 (L2) Advisor is responsible for providing professional and efficient support to Service Desk Level 1 (L1) Analyst and clients. This Advisor will be a mentor for the Service Desk L1 Analyst and monitor their activity. The Service Desk L2 Advisor will assist with escalations and high priority issues while also providing how to guidance to Service Desk L1 Analysts who are engaged in troubleshooting. The Service Desk L2 Advisor will respond to the needs of the work que by taking over complex tickets. The Service Desk L2 Advisor may also have to fulfill Service Desk Analyst responsibilities from time to time.
Required Qualifications:
Preferred Qualifications:
Abilities & Skills:
Physical, Mental Requirements and Work Environment:
Conditions of Employment:
Benefits & Compensation: Bell Techlogix offers a competitive compensation and benefits package with opportunity for career advancement in a collaborative and diverse environment.
Equal Opportunity Employer – Disability and Veteran
Grow your career. Drive innovation.
At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.
Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.
The Service Desk Level 2 (L2) Advisor is responsible for providing professional and efficient support to Service Desk Level 1 (L1) Analyst and clients. This Advisor will be a mentor for the Service Desk L1 Analyst and monitor their activity. The Service Desk L2 Advisor will assist with escalations and high priority issues while also providing how to guidance to Service Desk L1 Analysts who are engaged in troubleshooting. The Service Desk L2 Advisor will respond to the needs of the work que by taking over complex tickets. The Service Desk L2 Advisor may also have to fulfill Service Desk Analyst responsibilities from time to time.