• Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management.
• Manage new releases of Salesforce and efficiently roll out new features.
• Demonstration of a disciplined change control process.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, etc. within Salesforce
• Configure and maintain Salesforce CPQ environment
• Create new reporting capabilities and respond to ad-hoc reporting requests as needed.
• Manage all processes that impact / relate to your application, Salesforce.
• Responsible for configuration, design, functionality and end-user support of the Salesforce application platform.
• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes
• Responsible for maintaining system security and integrity.
• Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality mesh with and possibly affect the AWN application ecosystem.
• Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management.
• Troubleshoot outages and produce root cause analysis reports as needed. Ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows.
• Install new Managed Packages and tools within Salesforce environment.
• Provide technical support and assistance as required to strengthen relationships between Business Applications and primary stakeholders within internal user community.

Minimum Qualifications

• 5+ years Salesforce administration and/or development experience.
• Salesforce Administrator Certification required
• Willingness to continue growing through experience and/or study and certification
• In-depth knowledge of the standard capabilities of Salesforce.
• Experience with Salesforce CPQ
• Detail oriented and self-starter with strong written and interpersonal skills
• Collaborative and consultative abilities to work with non-technical end users
• Aptitude for eliciting user requirements and developing both process and technical solutions
• Ability to work independently, as well as part of a team
• Working knowledge of the Lead to Book Sales lifecycle within a SaaS company
• Team player with a positive “can-do” attitude
• Working knowledge of SOX compliance and tracking
• Proficient in standard office applications Word, Excel and Outlook

Preferred Qualifications

• Obtainment or pursuit of Salesforce Advanced Administrator Certification or CPQ Specialist Certification preferred
• Bachelor’s degree OR equivalent education/experience

NA