Sign up
Sign up
empty
Professional Services Consultant
Mimecast
.svg)
Remote Eligibility
On-site
Domain
Product
State
United States
City
Remote
Job Description
Posted on:
September 17, 2024
Primary NIST Speciality
NIST Sub-speciality
Seniority
Experienced
Salary ($K)
-
Summary and company overview
Professional Services Consultant - Minneapolis, MN
In Customer Excellence, we turn onboarding into ongoing relationships. We offer 24/7 support and represent customers across every business department. We always deliver value and delight, so we build customer loyalty for life.
As a Mimecast Professional Services Consultant, you will be involved in both pre and post sales activities, working closely with the Sales and Customer Services teams. You will design, present, and apply Mimecast’s Professional Services offerings to customers. You will continuously work with customers to implement and optimize Mimecast through post-sales, handling data migration projects while delivering customized training. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately. You will also be required to deliver ad-hoc consultancy days across the new and existing customer base.
Responsibilities
- Assist Customers with implementing the Mimecast Service globally
- Perform and assist email archive migrations from various email archive solutions
- Develop and deliver customized training covering Administration, End user tools, and eDiscovery along with new features
- Escalation and tracking of issues raised with the Mimecast Support Team Escalation and tracking of feature requests raised with Mimecast Product Development
- Recognize upsell opportunities for additional products and services
- Support pre-sales calls to discuss Mimecast Professional Services and product features
- Develop Professional Services proposals and Statements of Work
Job Requirements
Required Qualifications:
- Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
- Experience with email archive solutions such as Enterprise Vault, EAS Zantaz, SourceOne Dell EMS, etc
- Experience with email gateway solutions such as Mimecast, MessageLabs/Symantec. Cloud, Proofpoint etc
- Strong technical skills specifically in Datacenter platforms, operating systems, desktop deployment, system administration and/or technical architecture
- Comfortable with developing pre-sales and project deliverables using MS Office products such as Word, PowerPoint, Excel, and Visio
- Experience with Archive & Email Migration tools
- Good knowledge of MSSQL and SQL
Additional commentary
DEI Statement
Cybersecurity is a community effort. That's why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Summary and company overview
Professional Services Consultant - Minneapolis, MN
In Customer Excellence, we turn onboarding into ongoing relationships. We offer 24/7 support and represent customers across every business department. We always deliver value and delight, so we build customer loyalty for life.
As a Mimecast Professional Services Consultant, you will be involved in both pre and post sales activities, working closely with the Sales and Customer Services teams. You will design, present, and apply Mimecast’s Professional Services offerings to customers. You will continuously work with customers to implement and optimize Mimecast through post-sales, handling data migration projects while delivering customized training. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately. You will also be required to deliver ad-hoc consultancy days across the new and existing customer base.
About
Mimecast
Company Size
Small-mid (500-2K)
Employer type
Vendor
Company Rating (Glassdoor)
3.9
View Glassdoor
