• Provides telephone, electronic or in person Level 1-3 technical support for the determination and resolution or escalation of basic, advanced, and expert technical problems related to network infrastructure and communications.
• Installing and configuring various networking equipment.
• Maintaining computer networks including various appliances, firewalls, switches, wireless access points, VPNs, routers, and other physical hardware.
• Creating firewalls and updating rules and data security systems to keep data and communications protected.
• Troubleshooting, resolving, and communicating networking issues to other employees and management.
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
• Work closely with the manager to determine future network needs and plan for network changes.
• Develop methods and tools to be used to test and implement new LAN/WAN equipment.
• Troubleshoots problems using desktop remote control products where possible and documents all services provided.
• Document solutions to tasks to create and maintain knowledgebase.
• Uses effective verbal and written communications when dealing with customers.
• Invokes proper escalation procedures when required to coordinate resolution of issues.
• Learns and thoroughly understands the Leeward technical environment while maintaining competency and enhancing professional growth and development through continuing education and conferences.
• Works closely and effectively with other IT technical staff and management.
• Performs other duties as required.
• Has experience with Fortinet products and solutions.
• Has experience using Nozomi, FortiEDR, OPmanager or other network monitoring systems.

Required Qualifications

• Bachelor’s degree in Computer Science or MIS, and/or 6+ years equivalent work or military experience

Preferred Qualifications

• Strong preference will be given to those with relevant network certifications.
• Ability to create, present and maintain network topology content with cadence.
• Experience with Fortinet equipment and solutions.
• Experience with Meraki and Cisco equipment and solutions.
• Experience in a regulated organization greatly valued.
• NERC and/or experience in the energy sector greatly valued.
• Experience working in an IT/OT environment.
• Experience with OSPF, VLANS, SDWAN.
• Experience creating and maintaining Firewall Policies and access.
• Able to work independently and in a team-oriented, collaborative environment with the desire to better the environment.
• Experience with Network Monitor applications.

Personal Attributes

• Ability to conduct research with an analytical mindset and disposition towards resolution.
• Effective interpersonal skills and relationship-building skill.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated with the ability to effectively prioritize and execute tasks under pressure.
• Strong customer-service orientation.
• Driver’s license in good standing.

Physical Demands

• On-call availability for 10 days per month.
• Hybrid work environment, minimum of 3-day onsite work week.
• Sitting/standing for extended periods of time.

Notice to Recruiters and Staffing Agencies: Our company does not accept unsolicited resumes from external recruiting vendors or employment agencies. Only authorized recruiting vendors with valid agreements in place are permitted to submit candidate information. We will not pay any fees for unsolicited resumes.

Leeward Management Services, LLC is committed to employing a diverse workforce, and provides equal employment opportunity for all individuals regardless of race, color, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.