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Manager, Enterprise Customer Success
Datadog
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Remote Eligibility
Hybrid
Domain
Cross-domain/ leadership
State
Colorado
City
Denver
Job Description
Posted on:
February 17, 2025
Primary NIST Speciality
Oversee and Govern
NIST Sub-speciality
Executive Cyber Leadership
Seniority
Senior
Salary ($K)
-
Summary and company overview
We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.
Check out some of our customer stories here.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Responsibilities
- Manage, recruit, onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers
- Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies
- Manage customer lifecycle including the on-boarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization
- Collaborate cross-functionally with internal Datadog teams (Sales, Support, Enablement, Product, Finance, and Legal)
- Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
- Ensure customer satisfaction and work to troubleshoot and resolve customer issues in an accurate and timely manner
Job Requirements
Required Qualifications:
- Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space
- Confident in managing a high performing team of Enterprise Customer Success Managers with 3+ years experience in people management / coaching
- Experienced in working with Fortune 1000 companies and global brands across all industries
- Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
Preferred Qualifications:
- Knowledgeable about the B2B tech space or with subscription based software, preferred
Additional commentary
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Summary and company overview
We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.
Check out some of our customer stories here.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
About
Datadog
Company Size
Large (5K-20K)
Employer type
Enterprise
Company Rating (Glassdoor)
4.0
View Glassdoor
