• Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
• Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and CAP guidelines and landmarks are met timely and align with governance and compliance mandates.
• Collaborate with key team members on operational risk processes for Technology, such as loss events and compliance issues and ownership of events.
• Investigate and conduct root cause analysis to address repeated issue types
• Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
• Support the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
• Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Support the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
• Perform sample testing of issues to ensure resolution is complete and effective
• Opine on specific control enhancements related to issues
• Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution
• Prepare detailed reports on issue status, trends, and outcomes to senior management and governance committees
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• Bachelor's Degree in Information Security, Computer Science, Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
• Experience in at least one of the following in a supporting role: Scoping, prioritizing, and support remediation of operational issues; Investigating and conducting root cause analysis to address repeated operational risk issue types; Performing quality assurance on documentation of operational risk issues and events; Overseeing the remediation process for operational risk issues and events; Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability; Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
• Requires deep understanding of compliance, risk management and internal IT control frameworks
• Experience with the development and/or assessment of IT General Controls
• Exceptional ability to engage, educate, influence and collaborate across the enterprise
• Experience performing thematic root cause analysis on recurring technology caused events to identify recommendations to enhance control environment
• Experience in assessing technology risks and responding through development of controls
• Experience working with audit, compliance, operational risk, regulatory, and/or control functions
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]
• Excellent qualitative analytical skills
• Project management skills
• Excellent communication and interpersonal skills, with an ability to interact with senior BU/tech counterparts
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• CPA, CISM, CISA, CRISC, or CISSP or equivalent certification

Salary and Benefits

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment Eligibility and Legal Disclaimers

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.