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Incident Response Analyst, Specialist

Vanguard

Job Description

Posted on: 
March 19, 2025

Summary and company overview

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Responsibilities

  • Responds to and resolves complex incidents and security issues. Determines the root cause and implements corrective action with appropriate level of assistance. Elevates potential concerns and gaps as appropriate.
  • Monitors the operation of systems and networks to ensure business continuity. Produces detailed reports for management, including findings and operation status.
  • Conducts periodic recertification of all tasks and process documentation. Monitors the infrastructure and crew for security events and provide response to elevated. Identifies computer security requirements for new systems and or processes under development.
  • Maintains up-to-date documentation, procedures, and workflows to assist in performing event & incident investigations. Identifies opportunities to improve the efficiency and effectiveness of processes and procedures.
  • Performs security audits on a regular basis to ensure compliance with security policies and standards.
  • Trains and coaches junior staff on incident response procedures and serves as an escalation point for inquiries and issues.
  • Participates in special projects and performs other duties as assigned.

Job Requirements

Required Qualifications

  • Minimum of five years related work experience, with at least two years of information technology or security experience.
  • Undergraduate degree in Computer Science or information technology-related field or equivalent combination of training and experience required.

Additional commentary

Restricted to individuals within CSOC.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

Summary and company overview

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Apply now