• Demonstrate a client service delivery focus with the ability to professionally communicate and deal with people at all levels, both internally and externally
• Lead efforts to monitor performance, improve and develop solutions
• Develop/meet annual revenue and production budgets and targets
• Track and manage the Group calendar and ensure that all meetings are arranged, agendas set events are organized
• Track and monitor performance, hour and revenue metrics and report to Global Head and Partners
• Oversee billing and collections - where required, acts as “quality control” for invoices on cross-border and global matters to ensure that they are delivered to the client accurately
• Monitor performance of accounts receivable, billings, time entry, etc., and monitor profitability of significant matters with innovative pricing arrangements
• Supports LPM on client budgets, ensures phase and task codes are set up on global matters
• Manages vendor contracts and engagement in matters
• Work closely with Global Head to advise Practice Group partners
• Support regular communications to Team Leaders (reminders, requests, deadlines, priorities)
• Assist in the development of individual partner business plans
• Monitor partner performance and provide coaching to achieve performance improvement
• Facilitate and troubleshoot to help Practice Group partners access services and interact with lawyers, business services and legal support across the firm
• Lead strategic planning process engaging partners across Practice Groups
• Ensure strategic action plan outlines to achieve firm performance goals
• Monitor plan execution and regularly report on progress against plan to practice group leader, and adjust plan to ensure it remains relevant in light of changing market dynamics, economic climate and business trends
• Oversee and actively engage in client development and relationship expansion strategies
• Works with Business Development to organize global group events
• Collaborate with Business Development in responses to significant RFPs
• Engage in value proposition and pricing strategy development including managing strategic pricing for key client and client groups (e.g. insurance pricing)
• Participate in research and development to ensure Practice Group delivers best in class service offerings
• Utilize feedback to develop and implement a meaningful client interview/feedback program
• Develop/implement best client service practices and lawyer performance improvement
• Oversee new business intake and provide firm-minded view of potential legal and business conflicts
• Participate in on-boarding, integration and departure of lawyers
• Manage hiring needs including identifying and addressing skill gaps and resource shortages
• Reviews secondments and alternative work arrangements
• Oversee workload balancing and work assignment
• Understand and help the firm achieve strategic goals
• Play lead role to increase practice group partners’ understanding and engagement of firm’s strategic priorities
• Collaborate with the Group’s administrative support/resources and other business services teams to ensure global objectives are met

Required Qualifications

• Bachelor’s degree in business administration, law, or related field required
• Minimum 10 years of experience in strategic consulting, legal practice management or law firm administration
• Experience in a professional services environment, preferably a large global law firm

Preferred Qualifications

• Knowledge of cybersecurity, privacy and e-discovery practices is a plus
• Client-service mindset with ability to collaborate across multiple time zones and cultures
• Confident in interpersonal and group communications with senior leaders
• Able to navigate a complex global firm to find answers and solutions
• Excellent project management skills. Project management certification is a plus.
• Strong written, editorial and oral communication skills with demonstrated experience writing compelling content for business communications, presentations, and marketing material
• Excellent attention to detail
• Understands the need and has the ability to manage expectations
• Ability to leverage various internal systems (Epoch, BOBJ, Bbi, Launchpad)
• Sound working knowledge of Word, PowerPoint and Excel

Other duties

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity/M/F/disability/protected veteran status

Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.

In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.

Norton Rose Fulbright US LLP is an Equal Opportunity/Affirmative Action Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.