• Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
• Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
• Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
• Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
• Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
• Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
• Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
• Publish external-facing Failure Analysis Reports to Arista Support teams.
• Oversee the set-up of new products into Failure Analysis operations.
• Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory.
• Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
• Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.

Required Qualifications:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• Experience in high-tech manufacturing (preferably networking equipment)
• Experience working with contract manufacturing partners
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques
• Foundational knowledge in quality and reliability performance metrics
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
• Basic understanding of ERP systems and supply chain concepts
• Self-starter who has the ability to handle multiple tasks in a fast-paced environment
• Ability to influence and motivate internal and external partners
• Strong communication and presentation skills

Preferred Qualifications:

• Experience in Failure Analysis, Service, and Repair Operations a plus
• Ability to analyze data through high level visual summaries, trends and patterns

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.