• Work with our global customers via our help desk to solve support tickets.
• Take full ownership of a customer issue until resolved.
• Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem-solving status.
• Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed.
• Proactively enhance our knowledge base documentation based on questions in support issues

Required Qualifications:

• Relevant experience in technical support.
• Strong communication skills both written and verbal.
• Strong analytical, troubleshooting and problem-solving skills.
• A team player and strong work ethic.
• Self-motivated.

Preferred Qualifications:

NA

NA