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Customer Success Engineer
Palo Alto Networks
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Remote Eligibility
Hybrid
Domain
Incident response
State
California
City
Santa Clara
Job Description
Posted on:
September 17, 2024
Primary NIST Speciality
Protect and Defend
NIST Sub-speciality
Incident Response
Seniority
Experienced
Salary ($K)
-
Summary and company overview
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Responsibilities
- Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
- You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
- Technical services include writing custom scripts and system troubleshooting
Job Requirements
Your Experience
- Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred
- Ability to develop and maintain scripts in Python, Powershell or JavaScript
- Understanding a variety of security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with the different products, processes, and ecosystem
- Experience as a Security Incident Responder or SOC analyst/manager
- Ability to work under pressure, and prioritize tasks accordingly
- Experience with mentorship responsibilities
Additional commentary
The Team
Customer Success Engineers are product experts, technical advisors, and advocates to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, real-time support & strategy.Our Engineers provide deep product-level expertise in initial setup, deployments, adoption/optimization, and resolving escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Summary and company overview
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
About
Palo Alto Networks
Company Size
Large (5K-20K)
Employer type
Company Rating (Glassdoor)
4.2
View Glassdoor
