Responsibilities

• Work as an integral member of the technical support team providing senior level technical knowledge to CREs in the form of mentoring, consulting and advising on complex issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop and conduct technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch as required.

Required Qualifications

• 5+ years of experience as a senior technical support/escalation resource or team/technical lead for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level Kubernetes and Linux experience.
• Extensive Knowledge of one or more scripting languages (Bash/Shell/Python, etc).
• Extensive Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud.
• Ability to work effectively and manage multiple issues and projects simultaneously.
• Ability to thrive under pressure, self-manage and prioritize activities.

Preferred Qualifications

• Working knowledge of Cassandra, Elasticsearch, and/or Kafka.
• Experience in using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Fluent English is required; multilingual is a plus. Excellent writing and interpersonal communication/relationship skills.

Why work at Sysdig?

• We’re a well funded startup that already has a large enterprise customer base
• We have an organizational focus on delivering value to customers
• Our open source tools are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

• Great compensation package, including equity opportunities
• An international culture with employees in more than 40 countries
• Flexible work arrangement
• Mental well-being support for you and your family and company-wide recharge days
• Development opportunities

The U.S. annual on target earnings (OTE) range for this full-time position is between $149000 and 186000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on a variety of factors, including (but not limited to)the candidate’s work location, job-related skills, experience and education.

We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated!

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