Summary Information about the Role and Company Overview

Works with key stakeholders, including senior leaders and executives, as well as LOBs to clearly define information security initiatives, vision and approach to meet security business needs, risks, exposures and remediation. Collaborate with key team stakeholders and senior management to drive initiatives to completion and rollout, enhance security standards, integrate solutions and maintain the strategic direction of Cybersecurity. Responsible for oversight and communication of the cybersecurity programs, which includes: providing strategic direction, financial oversight, and investment prioritization of new security controls/initiatives to address emerging threats; managing portfolio reporting and delivery of cybersecurity controls/capabilities to address risks in our environment.

• Applies a solid understanding of IAM concepts and uses knowledge of the business and key processes to drive improvements.
• Solves routine problems of moderate complexity by analyzing possible solutions using experience, judgment, and precedents.
• Recognizes and identifies potential areas where existing procedures require change or where new ones need to be developed.
• Demonstrates an ability to manage competing priorities.
• Strong analytical skills with an ability to work independently.
• Oversees and guides managed service resources to ensure that processes and procedures are in adherence to Truist standards and policies.

Required Qualifications:

• Bachelor's degree in business administration, technology related field or equivalent education and related training
• More than seven years of demonstrated progressive experience in Cybersecurity, with emphasis on data lost prevention, vulnerability management, access management, firewalls, security awareness training, etc.
• Excellent ability to express complex multi-disciplinary technical and business concepts in terms that are understandable to all levels of Lines of Business and corporate management both verbally and in writing
• Strong working knowledge of cybersecurity terms, concepts, disciplines, frameworks, best practices and industry/regulatory requirements

Preferred Qualifications:

• Bachelor’s degree or equivalent
• Previous experience in the banking industry
• Previous experience working with an Identity and Access Management platform such as Oracle, SailPoint, Okta
• Cybersecurity certifications such a CISA, CISSP

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

Summary

The Cybersecurity Operations Analyst for Caesars is responsible for implementing the Cybersecurity program and strategy at a tactical and operational level (network, infrastructure, applications, and databases) to ensure that security controls are functioning efficiently and effectively, more specifically in the realm of security logging, monitoring, alert management, incident handling, vulnerability and configuration management. Furthermore, this position also supports the Cybersecurity Team in doing security research and development, product evaluations, consulting, project support, and any other operational tasks needed to support the overall requirements of the program and strategy.

The Cybersecurity Operations Analyst participates in establishing and implementing security related standards, procedures, and guidelines appropriate to securing the existing environment in partnership with various properties and Information Technology. The optimal goals is to design and implement controls and processes, risk mitigation techniques, and standardized information security solutions that will allow a sensible balance between risks and business operations.

• Participates in documenting all security procedures.
• Assist the Cybersecurity Engineering team in providing future direction of technology and platforms, how that direction will impact the company, and how future and current systems can be leveraged for the benefit of the company.
• Recognize and identify potential areas where existing data security policies and procedures require change, or where new ones should be developed.
• Analyze, synthesize, develop, engineer, diagnose and maintain systems, programs and procedures that ensure peak performance and reliability of the Caesars' computer and telecommunications systems at minimum cost.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Responsible for optimum system performance.
• Performs ongoing analysis as applications change to determine the impact of security mechanisms in place.
• Participate in all Incident Response activities to include collecting, and analyzing evidence, determining root cause, reporting / documentation, and recovery tasks.

Operational Planning & Management

• Enhances security team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates.
• Analyze security systems by evaluating network and security technologies; developing requirements for local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related security and network devices; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as hardware and software; adhering to industry standards.
• Implements security systems by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; creating, transmitting, and maintaining keys; providing technical support; completing documentation.
• Maintains security by monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs.
• Upgrades security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
• Prepares system security reports by collecting, analyzing, and summarizing data and trends.
• Updates job knowledge by tracking and understanding emerging security practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assist with general administrative activities in collaboration with all team members
• Support vendors' activities and relationships
• Prepare project plans and associated documentation
• Prepare status reports and other management metrics as needed

Documentation, Reporting & Analytics

• Contribute to the design and implementation of an operational reporting framework that will provide regular metrics and statistics about our business and IT environment; analyze trends in security events, activities, etc. to better understand risks, insufficiencies in our solutions, staffing shortages, etc.; report security metrics and statistics to the CISO and other key stakeholders such as the CTO
• Document and follow-up on security exceptions relating to IT and property activities that could negatively impact security risks and/or not adhere to established policies, standards, or procedures

Required Qualifications:

• 1-3+ years' work experience in security operations, network security, infrastructure security, Windows/Unix systems/security, etc.
• Experienced in several security tools (IPS/IDS, DLP, scanners, forensics tools, ethical hacking tools, etc.) and very knowledgeable in security processes.

Preferred Qualifications:

• Bachelor’s degree in Information Systems, Computer Science or technical training equivalent.
• CISSP, CISA, CISM, GSEC, or related certification(s) preferred.

NA

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

The Service Desk Level 2 (L2) Advisor is responsible for providing professional and efficient support to Service Desk Level 1 (L1) Analyst and clients. This Advisor will be a mentor for the Service Desk L1 Analyst and monitor their activity. The Service Desk L2 Advisor will assist with escalations and high priority issues while also providing how to guidance to Service Desk L1 Analysts who are engaged in troubleshooting. The Service Desk L2 Advisor will respond to the needs of the work que by taking over complex tickets. The Service Desk L2 Advisor may also have to fulfill Service Desk Analyst responsibilities from time to time.

• Monitor workflow of Service Desk L1 Analysts to ensure efficiency among the team.
• Ensure Service Desk L1 Analysts have an escalation point at all times and are supported.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Provide ad hoc training and coaching to Service Desk L1 Analysts as needed.
• Read technical manuals, confer with users, conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
• Confer with customers to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate steps are taken to resolve customers' problems.
• Take ownership of escalated tickets to resolution.
• Use software tools to create tickets for each client contact received.
• Use knowledge base as appropriate to research issues and possible resolutions.
• Assist in ensuring general and client specific knowledge base is accurate and readily available to team.
• Ensure Service Desk L1 Analysts and Service Desk L2 Advisors are using proper knowledge base resources and communication devices to document client interactions.
• Monitor aging tickets both ServiceNow and in client based ITSM systems and manage Service Desk L1 Analysts to ensure that tickets are resolved and escalated as needed in a timely manner.
• Monitor and communicate technical issues in a timely manner to leadership.
• Maintain professional working relationship with coworkers.
• Assist management in QA review process, implementation, and with coaching opportunities in a timely manner.
• Oversee callbacks and aging tickets amongst Service Desk L1 Analysts.
• Monitor arrival patterns for unusual behavior.
• Ensure appropriate major incident response in the event of an emergency.
• Other duties as assigned.

Required Qualifications:

• Must have a High School Diploma or GED.
• 12 months technical support experience.
• Must be proficient in Microsoft Office.

Preferred Qualifications:

• Two years Technical School or Technical Certifications a plus
• 24 months technical support experience
• ITIL Foundations
• Network +
• HDI
• MSCE or Industry Equivalent
• Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune.

Abilities & Skills:

• Must have the ability to verbalize information and ideas in a way that others will understand.
• Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information.
• Must be able to multitask.
• Must be skilled in providing problem resolution.
• Must have good verbal and written communication skills.
• Must have effective interpersonal skills.
• Must have strong customer service skills.
• Must be able to deescalate client situations.
• Must be able to work independently and as a member of a team.
• Must be able to obtain information from all relevant sources and use information to identify solutions.
• Must have a working understanding of Active Directory.
• Must be detailed oriented.

Physical, Mental Requirements and Work Environment:

• Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Must be able to work at your computer constantly throughout your work shift.
• Must be able to work in an environment with moderate call center noise levels.
• If working remotely you must maintain a reliable and useable internet connection.
• If working remotely must maintain quiet office environment with no distractions.
• Must be able to work in a fast-paced work environment.

Conditions of Employment:

• Must successfully pass pre-employment (post offer) background check and drug test.
• Must be able to pass a skills assessment.

Benefits & Compensation: Bell Techlogix offers a competitive compensation and benefits package with opportunity for career advancement in a collaborative and diverse environment.

• Pay- $20-$23/hr
• PTO
• Health, Dental, and Vision Insurance
• Life Insurance
• 401K
• Maternity & Paternity Leave

Equal Opportunity Employer – Disability and Veteran