PURPOSE:

The SOC Manager role is responsible for overseeing operations of the Security Operations Center (SOC) and leading a team of SOC analysts to deliver competitive cybersecurity monitoring, detection, and response services to customers with diverse industries and technologies. This role is responsible for demonstrating the effectiveness of the team through key performance indicators (KPIs), team development and retention, and client satisfaction. The SOC Manager leads initiatives to develop and implement processes and technology strategies that enhance protection, detection, automation, and response capabilities.

• Supervise and develop a team of SOC analysts, threat hunters, detection engineers, incident responders, etc.
• Provide ongoing coaching, mentorship, and performance feedback to foster a high-performing team
• Oversees the investigation and response to security incidents, coordinating across departments as necessary, and ensuring timely and accurate communication with affected clients
• Present incident findings, root cause analyses, and remediation recommendations
• Track and report on key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of SOC activities and identify areas for improvement
• Leads initiatives to improve service health through service onboarding/offboarding, quality assurance initiatives, and tool/process migrations, integrations, and automation
• Maintains, develops and documents SOC runbooks for consistent, high-quality SOC operations, ensuring regular updates to reflect industry best practices and latest threats
• Ensure 24/7 coverage for ticket management, and phone call support, including scheduling shifts and managing resources to guarantee prompt response to security incidents, client inquiries, and escalation needs
• Other duties as assigned

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

• At least 4 years’ experience working in a SOC
• At least 2 years’ experience managing a team
• Required to possess or obtain MS-200 or MS-100 within first year of employment
• One or more of the following certifications or equivalent: GCIH, GCFE, GSOC, CSA, MS SC-200, MS SC-100, CEH, OSCP, GPEN
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Project management
• Analytically minded
• Strong and proven leadership skills and experience.
• Ability to shift gears and tackle high priority issues.

PREFERRED SKILLS, EDUCATION OR EXPERIENCE

• Experience with Microsoft suite MDE, MDO, and Sentinel
• Bachelor’s degree in Cybersecurity or IT related field

Starting compensation: $95k

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a member of our Global Physical Security Team, you will be responsible for building and running a Global Security Operations Center (GSOC). The GSOC will provide critical support to Axon employees worldwide and as the Leader, this role will be responsible for managing, hiring, training, and leading this critical group. Our Global Security Team is a key element in supporting our mission of protecting employees, visitors, contractors, assets, and information, to ensure the integrity of Axon and its operations worldwide.

What You’ll Do

Location: Onsite at our Scottsdale, AZ HQ location, 5 days a week; available 7/24/365

Reports To: Global Director of Security

Direct Reports: 9 Security Operators

• As the GSOC Sr. Manager, you will lead all aspects of day-to-day personnel management and serve as the conduit to internal and external customers for significant operational incidents, within a 24/7 GSOC environment
• Provide an environment where employees feel empowered, motivated, and valued
• Create and maintain policies and procedures for the GSOC
• Lead operational oversight, supporting a strategic vision through continuous improvement, and personnel development
• Build, lead, coordinate, and motivate teams in an active, fast developing, and cross-functional environment, that is centered around the use of people, processes, and technology to ensure life-safety, security, and resiliency at Axon sites
• Strong leadership under pressure, unwavering integrity, and an understanding of a global environment with exceptional thought, coupled with a high bias for action and strong execution
• Ability to partner with Executive level leaders; facilitate Incident level discussions and drive follow-up actions
• Create a compliance program for the GSOC, aligned with Axon’s Mission and Metrics (MnM’s)
• Integrate GSOC Security systems to gain maximum operational efficiency
• Lead Tabletop Exercises (TTX) for Global Security and the business, while partnering to navigate Global Incidents
• Partner with peer departments to develop key relationships across the enterprise
• Understand the big picture of the GSOC and isolate key areas to support Axon
• 0%-20% Travel: Occasional local, national, or international travel
• Perform other related duties, as assigned

Required Qualifications

• High School Diploma or GED required

Preferred Qualifications

• Degree preferred and/or 10+ years of experience in the Corporate Security industry, with dedicated GSOC experience
• Professional certifications (PSP/CPP/CFE/CTAP) preferred
• Highly Proficient in the suite of Microsoft Office Programs (Word, Excel, PowerPoint etc.)
• Exceptional leadership skills, and can positively motivate and influence team members as well as cross-functional partners
• Excellent oral and written communications skills with the ability to communicate at an elevated level
• Experience gathering and analyzing data, supporting continuous improvement at all levels of the organization
• Proven capability to plan for and efficiently lead change involving processes, policies, and/or technology
• Experience hiring personnel and conducting interviews
• Experience in managing large scale global incidents
• Proven level of presentation skills
• A positive attitude, a win right work ethic and never willing to compromise the departments or team’s integrity
• The ability to aim far, bringing thought-provoking ideas to the table for the betterment of the Department and Axon

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 122,775 in the lowest geographic market and USD 196,440 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

The Opportunity:

Cyber threats are everywhere, and the constantly evolving nature of these threats can make understanding them seem overwhelming to government agencies. In all of this “cyber noise,” how can these organizations understand their risks and how to mitigate them? The answer is you. We need your knowledge as an information security risk specialist to help break down complex threats into manageable plans of action.

As an information security risk specialist on our team, you’ll work with Navy programs to discover their cyber risks, understand policies, and develop a mitigation plan. You’ll get technical, environmental, and personnel details from engineers and SMEs to assess the entire threat landscape. Then, you’ll help your team guide your client through a plan of action with presentations, whitepapers, and milestones.

You’ll work on translating security concepts for your client so they can make the best decisions to secure their mission-critical networks and systems. This is your opportunity to act as an information security SME while broadening your skills in cybersecurity, security and network tools, systems engineering, and data science.

Work with us as we protect our military's cybersecurity posture.

Join us. The world can’t wait.

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You Have:

• 2+ years of experience supporting Navy Risk Management Framework (RMF) execution, including the Navy RMF Process Guide (RPG), RMF Steps Standard Operation Procedures (SOP), eMASS Security Plan and artifact generation, eMASS workflows, National Institute of Standards and Technology (NIST) 800-53 security controls, cybersecurity risk assessment, and Plan of Actions and Milestones (POA&M) development actions
• 2+ years of experience performing cybersecurity compliance testing using standard tools, including Assured Compliance Assessment Solution (ACAS) and DoD Security Technical Implementation Guides (STIGs)
• Experience with automation technologies, including Evaluate-STIG, eMASSter, scripting, or Ansible
• Experience with cloud-based software technologies, virtualization, and containerization, and IT technologies and security, including networking and Windows, Unix, and Linux Operating Systems
• Experience with cyber hardening, vulnerability management, scanning, assessment, and associated tools
• Ability to integrate and build risk assessment tools and threat mapping tools, including ESS and SIEM tools
• Ability to devise and execute client deliverables, work independently, and lead the accomplishments of client tasks from inception to completion
• Secret clearance
• HS diploma or GED
• DoD 8140 Certification, including CompTIA Security+ Certification

Nice If You Have:

• Bachelor’s degree in a Technology related field
• Ability to obtain Navy Qualified Validator (NQV) Certification within 6 months of hire date
• CISSP Certification
• Vendor Technology Certification, including CCNA or Linux+ Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.