Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is seeking a strategic and visionary leader to join us as the Director of Post-Sales Portfolio Management. This role will be a key member of our leadership team, responsible for leading the development, management, and optimization of our service offerings to drive customer adoption, retention, and revenue growth. This role will involve defining the strategic direction for our offerings, collaborating with cross-functional teams to develop and launch new offerings, and continuously optimizing and enhancing existing offerings to meet evolving market needs and customer expectations. The ideal candidate will be a dynamic leader with a strong business acumen, deep understanding of SaaS business models, and a passion for driving innovation and customer success.

• Strategic Planning: Develop and drive the strategic direction for our service offerings, aligning with company goals, market trends, and customer needs to drive customer satisfaction, retention, and revenue growth.
• Service Offering Development: Lead the development and optimization of our service offerings, collaborating with cross-functional teams including product management, engineering, marketing, sales, and customer success, to define, develop, and launch new offerings and enhance existing ones.
• Go-to-Market Strategy: Develop and execute go-to-market strategies for new service offerings, including pricing, packaging, positioning, messaging, and sales enablement, to drive successful launch and adoption in the market.
• Customer Engagement: Engage with customers to understand their needs, challenges, and feedback related to service offerings, and use insights to continuously improve and optimize offerings and customer experience.
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the performance and impact of service offerings, and use data and analytics to drive insights, identify areas for improvement, and measure success.
• Team Leadership: Lead and mentor a team of service offer managers and specialists, providing guidance, support, and development opportunities to ensure their success and professional growth.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including product management, engineering, marketing, sales, and customer success, to ensure alignment and coordination in delivering value to customers and driving business success.

Minimum Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
• Proven experience (5 years) in product management, marketing, or business development roles within the software industry, with a focus on defining, developing, and managing service offerings.

Preferred Requirements

• Deep understanding of SaaS business models, enterprise software solutions, and market dynamics, with a track record of driving customer satisfaction, retention, and revenue growth.
• Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate market insights and customer needs into actionable strategies and plans.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders.
• Results-oriented mindset with a focus on driving business impact and delivering measurable results.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
• Highly organized with strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
• Some travel will be required but will typically be less than 25%.
• This role will have people leader responsibilities.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, annual salary of $172000 - $210000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Your expertise covers all things reports, dashboards, predictive analyses and data systems. You thrive working with different teams and projects and love seeing it all pulled together. You enjoy driving insights from data and developing that into a plan to improve processes or results across the business. Are you nodding your head along with each sentence? If so…read on!

Finding opportunities for growth and then pushing to completion is what gets you up in the morning. You can empower team members but are also not afraid to roll up your sleeves and get into the weeds if it means reaching goals or being more efficient. Being responsible for discovering how behavior can predict measurable outcomes motivates you. Having the conversation about “how can we do this better?” is what’s important to you. You work to understand what the team is trying to accomplish and you are passionate about finding the best way to get there. When things are not working, you’re excited by the idea of finding the solution and experimenting with different solutions. You can help lead projects to make sure all are seen through to fruition.

Do you love the energy in working with teams to drive data-informed decision making at scale? Have a favorite way of building out metrics and communicating them to all levels? Are you a self-starter who can dig into the business and strategize how we can be the best? Get a high when you have a destination in mind but endless directions you could go?

If your answer is a resounding “YES!”, we’d love to meet you! Why? Because we’re searching for a Senior Analyst for our Strategy and Ops team who can help us level up our analytics and reporting capabilities across the business! We want to build a best-in-class centralized analytics group to support decision making as our business grows, and we want YOU to help us build this center of excellence.

• Lead conversations about our metrics and dashboards, and leverage multi-sourced data and analytics principles to give answers to our team on how we can optimize our data and programs
• Understand the connection between all of our data sources and how to pull them together in Domo
• Build and cultivate a positive relationship between teams where metrics and goals are aligned
• Provide data-driven recommendations to help teams across the business be more efficient and successful

Required Qualifications

• A passion for data and analytics strategy
• Strong prioritization, planning, and project management skills to meet goals
• Ability to communicate effectively across functions and levels of the organization
• A collaborative and accountable mentality
• 5+ years of data analytics experience in the B2B technology space
• Experience building out reports and dashboards in a data visualization platform, including the underlying data architecture
• A Bachelor’s degree or a compelling story

Preferred Qualifications

NA

This role can be remote. Our team is spread out across MT, CT, and ET time zones.

The base salary range for this role is between $114,300 - $165,700 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

If this sounds like the role for you, we'd love to hear from you!

#LI-remote

At Expel, we believe if we take care of our people, they will look after our customers, and the rest will work itself out. It’s as simple as that. We’ve built a phenomenal place to work based on transparency, where people love what they do, and work gets appreciated. A place where our Sales team has the tools, resources and support to exceed their goals. Where we support their needs, so they can help our organization expand, grow and serve customers.

That's where you come in. Are you passionate about the behind-the-scenes work that makes a revenue team run? How about being in a fast-paced, revenue-generating environment where your work and decisions will fuel the next phases of a company's growth? If so, we'd love to hear from you!

Expel is searching for its next Senior GTM Strategy Manager. This is a crucial position as Expel expands its sales team and scales our organization for future growth.

• Bring a passion for sales, customers, and winning.
• Share your experience owning and implementing successful GTM strategies for a high-performance team with big goals for the future.
• Construct and implement programs across the Revenue organization to elevate performance.
• Support and own core parts of our weekly, monthly, and quarterly operating cadences, as well as own projects as part of our annual planning process.
• Partner with sales leaders and cross-functional teams to maintain a pulse on what's happening in the field, constantly assessing gaps and tailoring programs to get results.
• Collaborate with Finance, Marketing, Product, and other teams to complete sales initiatives.

Required Qualifications

• A curious, creative, and bold mentality.
• A servant leadership approach - you’ve worked across teams before and know that strong results come from winning together!
• Excellent active listening, negotiation, and conflict resolution skills across communication styles, from deeply technical through executive.
• Excellent written communication skills, using documents and presentations, combined with strong analytical abilities. You can identify problems, create solutions, build models, and write overview documents to align collaborators to the plan.
• A bachelor's or post-graduate degree in a related field, or an equivalent level of experience in a relevant area.

The targeted base compensation for this role is: $110,200.00-159,800.00 USD + bonus eligibility & equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

This role will be based out of your home office or out of our HQ office in Herndon, VA.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote