Be Part of Something Bigger

Summary

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Territory Representative to support our Renewals business. This position will be based out of our Dublin, Ohio office. This is an entry level position on the renewals team with potential for Career Development.

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

The primary responsibility of the Software Maintenance Renewals Territory Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Renewals Territory Representative will create strong working relationships with the Quest Software Sales team, and other internal teams to ensure complete customer satisfaction.

Company Overview

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

• Achieve quarterly assigned team sales quotas
• Maintain accurate forecast activities for assigned region in the CRM
• Effectively defend against competitive pressures and uncover additional opportunities
• Take an account management approach to identify co-termination and reinstatement opportunities
• Interface with Quest software renewals management, technical support and business unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest
• Build knowledge on a specific technology solution area such as security, database or systems management products
• Will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers
• A successful individual will develop relationships with his/her peers in field sales, technical support or with the product managers to ensure customers’ needs are met
• Work independently managing full sales cycle to close- leverage cross-functional resources to achieve results and meet customer needs
• Partner with other members of the renewal team and with field sales to support in the selling process

Required Qualifications

• 2+ years of sales, renewal or account management experience or a combination of experience and education
• Must be a commutable distance to our Dublin, Ohio office
• Strong organization skills with an emphasis on territory management
• Excellent PC and internet skills with a strong understanding of Microsoft Office
• Experience working in a fast-paced environment
• Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and outbound calls

Preferred Qualifications

• Associate degree
• Customer Success background
• Experience selling software, telecommunications, or insurance
• Siebel or Salesforce.com experience

Why work with us!

• Life at Quest means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

Summary Information

We are looking for Professional Services Consultants for our global customer success organization to lead the post-sales customer engagements for Securiti.

As our Professional Services Consultant, you will have a responsibility for the success of our customers by delivering a white-glove post-sales experience, thereby ensuring maximum value for the customers from Securiti’s product offering(s).

Company Overview

Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference, Leader in the Forrester Wave Privacy Management Software, and winner of the IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high-growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

Securiti is an innovation leader in Autonomous Data Intelligence, Governance, Privacy, and Protection. The exponential growth of data brings massive new opportunities but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. With a foundation in AI-powered sensitive data intelligence and a team that was responsible for developing and deploying the market-leading CASB & DLP technology, we are able to create a platform from the ground up that leverages robotic automation and workflows to solve complex privacy, data, and security business challenges, including simplified compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to collaborate, monitor risk, control access, and protect sensitive data at a petabyte scale in minutes. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

• Drive the overall post-sales engagement with the customers, covering customer onboarding, implementation projects, and advocacy.
• Develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process that ensures white-glove service, customer delight, and rapid time-to-value.
• Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior professional services experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
• Combine implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics, such as lifetime value (LTV), CSAT, and NPS.
• Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements.
• Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth.

Required Qualifications

• Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a professional services consultant or related technical engineering field.
• Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
• Demonstrated success with solution design and implementation across complex technology stacks.
• Demonstrated depth in project management and PMO aspects, such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking, and project profitability.
• Proficiency in one or more Project and Customer Success Management systems, such as Smartsheets and Gainsight.
• Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.

Preferred Qualifications

• Understanding Data Security and Privacy, including corresponding regulations, is a strong plus.
• Up to 30% travel (domestic and international).

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Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

• Develop extensive knowledge of DT platform, product messaging, partner ecosystem, and competitive landscape across Public Sector.
• Inspire team to consistently meet or exceed monthly, quarterly and annual revenue goals.
• Lead and motivate a multi-layer management team that oversees the generation of qualified sales opportunities through to closure; utilizing support from partners, sales engineering and business development.
• Build and develop a “land and expand” strategy designed to shorten sales cycles while increasing net-new logo acquisition and long-term company value.
• Preserve a culture of accountability, commitment and excellence across the sales team.
• Plan for the capabilities and talent needed to support accelerated growth targets.
• Recruit, develop and retain top performers.
• Work collaboratively across all departments to ensure that the rapidly expanding needs of the sales organization are met.
• Establish and maintain relationships with customers, industry influencers and key partners.
• Effectively manage sales process and pipeline to provide projections with a high level of predictability and accuracy.

Minimum Requirements

• 10 Years of sales leadership experience in the SAAS industry
• 10 years’ experience of the Federal and SLED Verticals
• Credibility in Public Sector space – demonstrated history of revealing, understanding, and solving customer difficulties across FED/SLED segments.

Preferred Requirements

• 5 – 10+ years of sales management experience in software / high tech industry.
• High-energy, with a passion for success
• Proven track record of leading sales teams to constantly overachieve goals and exceed revenue expectations in a high-accountability environment.
• Demonstrated success in building and scaling a sizable field sales organization in a high-growth environment.
• In depth experience with sales reporting, territory planning & management, and incentive compensation.
• Strong leadership presence; ability to inspire and communicate vision of excellence.
• Strategic thinker; ability to lead by example and embrace change with positive attitude.
• Process focused; ability to reinforce internal processes and recommend enhancements to gain efficiency where applicable.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and rewards:

• The base salary range for this role is $182,000 - $270,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law