• Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
• Translate a spectrum of customer requests and interests into actions and results
• Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
• Bring your knowledge and our best practices forward to maximize customer value
• Enhance our maturing, global Customer Success at BigID
• Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
• Share our Values of Care-Do-Try-Shine!

Required Qualifications

• 8+ years in a customer-facing technology role
• 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
• Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
• A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
• A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
• A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
• Critical thinking skills and a strong point of view on how to maximize customer value
• BS/BA degree or equivalent experience

Preferred Qualifications

NA

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

The annual base salary range is $170,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits:

• 💻 Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• 💸 Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• 🐾 Additional insurance benefits like pet insurance and legal assistance
• 📚 Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

#LI-Remote (Must be located in the West!)

#LI-YD1

BigDiversity:

We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

CPRA Employee Privacy Notice: CA

BigID is an E-Verify Participant.